L2 Compute Engineer

Prohuman Technology; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Prohuman Technology is seeking an L2 Compute Engineer in Bangalore to troubleshoot and resolve complex issues on HPE Compute products including Proliant and Synergy servers. You will work with customers and field staff to ensure timely resolution of performance and connectivity challenges, leveraging OneView, OS, virtualization, and networking knowledge.

The role requires 3+ years of Compute troubleshooting experience, strong communication skills, and the ability to mentor junior agents.

Qualifications

• Proliant and Synergy Systems troubleshooting expertise.
• Strong knowledge of OneView, operating systems, virtualization, and networking.
• Basic troubleshooting of Compute and DAS.
• Excellent verbal and written communication.
• Ability to mentor new agents and lead escalation resolution.
• Willingness to work in a 24x7 environment.
• Hands-on knowledge on Synergy is an added advantage.
• Experience: 3+ years in Compute troubleshooting.

Responsibilities

• Troubleshoot and resolve complex issues on HPE Compute products like Proliant/Synergy Servers, C7000 Blade Enclosures, Direct Attach Storage systems.
• Provide leadership in technical problem management, working with end customers, HPE remote and field staff.
• Respond to service, product, technical, and customer relations questions on features, specifications and repairs.
• Act as a team or project leader, directing team activities and validating information for decisions.
• Participate in knowledge creation and management activities.
• Assess technical issues and communicate business impact to the customer.
• Participate in after-hours remote support rosters.
• Deliver internal trainings and tech-share sessions as needed.
• Willingness to work in 24x7 environment.

Job description

L2 Compute Engineer

Location:- Bangalore

Role Description

Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Compute products like Proliant/Synergy Servers, C7000 Blade Enclosures, Direct Attach Storage systems. This will also involve basic troubleshooting of related components like SAN Switches and host bus adapters, as well as working on performance and host connectivity related issues which would need excellent knowledge on OneView, Operating systems, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HPE remote and field support staff is also part of added responsibilities of this role.

Other responsibilities:

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Participate in Knowledge creation and management activities
• Asses and appreciate technical issue as well as customers business impact and communicate appropriately with the customer.
• Participate in after-hours remote support rosters
• Deliver internal trainings and tech-share sessions as needed.
• Willingness to work in 24x7 environment.

Knowledge & Skills Required:

• Excellent product knowledge and troubleshooting skills on Proliant & Synergy Systems
• Excellent knowledge on OneView, Operating systems, Virtualization and Networking
• Good understanding and basic troubleshooting knowledge on Compute & DAS.
• Excellent verbal and written communication skills
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem-solving skills
• Software and hardware knowledge of computing and storage
• Able to lead resolution activities with escalated customers
• Ability to mentor new agents and contribute to technical action plans

*Hands On Knowledge on Synergy will be an added advantage.

Experience: 3+ years in Compute troubleshooting