Primary Storage Level 2 Technical Engineer

Hewlett Packard Enterprise India Private Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health & Wellbeing

Career Development

Inclusive culture

Job summary

Hewlett Packard Enterprise India Private Limited is seeking a Mid-Level Storage L2 Technical Engineer to provide expert remote and on-site support for enterprise storage environments in Bengaluru.

You will work on Fiber Channel and iSCSI technologies, manage incident resolution, and coordinate with cross-functional teams to maintain high availability for critical workloads.

Qualifications

• Storage and SAN fundamentals and networking basics.
• Experience with Fibre Channel and iSCSI technologies.
• 4–5 years of hands-on storage/Alletra MP10K experience and OS support.
• Bachelor's or Master's degree in a technical field.
• Professional certifications (e.g., CCNA, MCSE) preferred.

Responsibilities

• Provide remote storage hardware & software support to enterprise customers, field CSes, escalation engineers, and resellers via phone and email.
• Diagnose incidents, interface with onsite engineers and account teams, assess business impact and criticality.
• Restore and maintain high-availability storage environments with prompt technical responses.
• Document actions clearly and maintain accurate case notes for all incidents.
• Deliver timely resolutions, meet SLAs, and collaborate with L2/L3 teams to ensure smooth handoffs.

Skills

Storage fundamentals

SAN fundamentals

Fiber Channel

iSCSI

Operating systems

Education

B.E./B.Tech or M.Tech in a technical field

Tools

Networking concepts

Job description

Primary Storage L2 Technical Engineer

This role has been designed as Onsite with an expectation that you will primarily work from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities.

Join us and redefine what’s next for you.

What You Will Do

• Provide Remote Storage Hardware & Software support to Enterprise Customers, Field CE's, Escalation Engineers, Reseller/VAR, Diagnose and solve the Incidents/Issues via phone and email.
• Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management, Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
• Provide immediate technical response and expertise in restoration of customer High availability environments.
• Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
• Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
• Collaboration with other peer/cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues.
• Participate / prepare Post Incident Reviews with ASM/Account Team as required.
• Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.

What you need to bring

• Storage & SAN fundamentals, Fiber channel and ISCSI technology.
• HP Storage Product – Primary Storage/Alletra MP 10K.
• At least one Operating system.
• 4-5 Years hands on experience in Service & Support on Primary Storage/Alletra MP10K products, OS.
• Working through complex problems which may involve Primary Storage, Switch, SAN and require a holistic troubleshooting approach.
• Experience with SAN and Switched SCSI environments.
• Should have exposure to basic Storage concepts like RAID, SAN, NAS.
• Experience in supporting at least 2 OS in a clustered SAN centric environment.
• General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
• General knowledge of networking concepts and iSCSI protocol.
• Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.
• Education and Experience B.E/B.Tech or Master's Degree in Technical Discipline.
• Experience of 4-5 years.
• Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred.
• Provided or led in technical support in IT environment preferably with experience in supporting storage/servers/networking.

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations Job: Services Job Level: Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Experience Level Mid Level