Technical Specialist

HCL Technologies Limited; Chennai District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking a senior professional to provide Tier 2/3 production support for Blue Yonder SaaS solutions and integrations.

You will lead incident triage, perform root cause analysis, and coordinate with engineering and business stakeholders to resolve complex issues in a fast-paced production environment.

Qualifications

• Minimum 8+ years of hands-on BY solutions experience in SaaS.
• Expertise in configuration/support of BY WMS, integration and data flows.
• Strong knowledge of APIs and troubleshooting methodologies.

Responsibilities

• Provide Tier 2/3 production support for Blue Yonder SaaS and integrations.
• Lead incident triage, root cause analysis, and resolution of issues.
• Investigate issues across code, database, and configuration levels.
• Coordinate with product engineering and cross-functional teams for fixes.
• Monitor BY integrations and ensure smooth data flow.
• Lead critical incident calls and report status to stakeholders.
• Document incidents and solutions for knowledge base.
• Support operations in a fast-paced production environment, including off-hours.

Skills

BY solutions expert

Tier 2/3 support

Incident management

Root cause analysis

APIs & data flows

PLSQL MOCA

Communication skills

Production support

Tools

Blue Yonder WMS

MOCA

PL/SQL

Job description

• Provide Tier 2 and Tier 3 production support for Blue Yonder (BY) SaaS solutions and integrations.
• Perform advanced incident triage, root cause analysis, troubleshooting, and resolution of application, integration, performance, and data-related issues.
• Investigate issues at code, database, and configuration levels; collaborate with product engineering and cross-functional teams for resolution.
• Monitor and support integrations between BY applications and enterprise systems, ensuring seamless data flow and operational continuity.
• Lead critical incident calls, coordinate with vendors and stakeholders, and provide timely status updates.
• Document incidents, findings, resolutions, and knowledge articles to support continuous improvement.
• Support business-critical operations in a fast-paced production environment and participate in off-hours support as required.

Skill Requirements

Minimum 8+ years of hands-on experience with Blue Yonder (BY) solutions in a SaaS environment.
Expertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA
Strong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.
Proven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.
Ability to independently handle complex production incidents and escalations.
Excellent verbal and written communication skills with experience engaging technical and business stakeholders.
Strong customer focus, multitasking ability, and adaptability in a high-pressure support environment.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.