Support Engineer 1 - WMS & PL/SQL

JDA Software; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Blue Yonder in Bengaluru, India, seeks an Application Support specialist for Dispatcher WMS. The role offers end-to-end ownership of customer issues, with focus on high-complexity and performance-related problems.

You will analyze code, queries, and DBMS behavior, and collaborate with teams to implement fixes and workarounds while engaging with customers on issue resolution.

Qualifications

• 2+ years of experience in Application Support.
• Knowledge of Warehouse Management System such as Dispatcher WMS or supply chain domain is preferred.
• Strong analysis skills in PL/SQL or Pro*C.
• Experience analyzing code and supporting enterprise applications.
• Solid understanding of RDBMS concepts and SQL.

Responsibilities

• Provide end-to-end application support to global customers for WMS product.
• Drive resolution of high-complexity issues including non-functional/performance problems.
• Contribute to Root Cause analysis and prevention ideas.
• Review and optimize queries/execution plans; code debugging.
• Troubleshoot application issues.

Skills

Application Support

WMS knowledge

PL/SQL

Pro*C

Code analysis

SQL / RDBMS concepts

Java

Unix Shell Scripting

Education

Bachelor's degree in CS/IT or related field

Job description

Scope

Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. Gaining knowledge to become a techno-functional expert in WMS product. Taking ownership of customer issues and resolve them by analysing the logs and source code. Raising requests with PD team to fix existing application issues. Having effective customer communication.

Technical Environment

• Backend: Oracle DB
• Software: Pro*C, PL/SQL
• Frontend: Java, Spring Boot, React JS
• Scripting & Development: JavaScript, Unix Shell Scripting
• Integrations: REST API, SOAP API, Flat file Integration
• IM / PM / CM: ServiceNow Platform, JIRA

What you'll do

Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.

Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.

Provides direction and inputs for Root Cause analysis and proposes prevention ideas.

Demonstrates high technical expertise as required to support concerned solution, for e.g., DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.

Code debugging

Troubleshooting application issues

Product and Domain

Develop good knowledge of product features and functionalitie

Possess good knowledge of relevant industry domain and business processes of the customers

Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution

Proactively gains knowledge of new features and functionalities in future releases

Guides/assists team members to resolve medium complexity issues.

Collaborates with TAM and supports consumption/adoption improvement plans.

Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.

Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.

Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.

Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for

• Bachelor’s degree in computer science, IT, or related field.
• 2+ years of experience in Application Support domain.
• Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
• Strong analysis skill in PL/SQL or Pro*C
• Demonstrable experience in analysing code and supporting of enterprise applications
• RDBMS concepts, SQLs
• Good to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers... at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder's modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666