Senior Technical Consultant

HCL Technologies Limited; Chennai District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

HCLTech is seeking an experienced BY Production Support specialist to manage Tier 2/3 incidents for Blue Yonder SaaS applications. You will triage complex issues, perform root cause analyses, and coordinate with product engineering to resolve data, integration, and performance problems.

You will lead incident calls and create knowledge articles to improve operations. You will collaborate with cross‑functional teams to ensure seamless data flows and uninterrupted business continuity in a

Qualifications

• Minimum 6+ years of hands‑on experience with Blue Yonder (BY) solutions in a SaaS environment.
• Expertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA
• Strong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.
• Proven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.
• Ability to independently handle complex production incidents and escalations.
• Excellent verbal and written communication skills with experience engaging technical and business stakeholders.

Responsibilities

• Provide Tier 2 and Tier 3 production support for Blue Yonder SaaS solutions and integrations.
• Perform advanced incident triage, root cause analysis, troubleshooting, and resolution of issues.
• Investigate issues at code, database, and configuration levels with cross‑functional collaboration.
• Monitor and support integrations between BY applications and enterprise systems for data flow.
• Lead critical incident calls, coordinate with vendors and stakeholders, and provide timely updates.
• Document incidents, findings, resolutions, and knowledge articles for continuous improvement.
• Support business‑critical operations in a fast‑paced production environment, including off‑hours support.

Skills

Blue Yonder (BY)

BY WMS product

Solution integration

APIs & data flows

Incident management

Stakeholder communication

Tools

PLSQL

MOCA

Job description

Provide Tier 2 and Tier 3 production support for Blue Yonder (BY) SaaS solutions and integrations.
Perform advanced incident triage, root cause analysis, troubleshooting, and resolution of application, integration, performance, and data-related issues.
Investigate issues at code, database, and configuration levels; collaborate with product engineering and cross-functional teams for resolution.
Monitor and support integrations between BY applications and enterprise systems, ensuring seamless data flow and operational continuity.
Lead critical incident calls, coordinate with vendors and stakeholders, and provide timely status updates.
Document incidents, findings, resolutions, and knowledge articles to support continuous improvement.
Support business-critical operations in a fast-paced production environment and participate in off‑hours support as required.

Skill Requirements

• Minimum 6+ years of hands‑on experience with Blue Yonder (BY) solutions in a SaaS environment.
• Expertise in technical configuration/Support of BY WMS product, Solution Integration, PLSQL, MOCA
• Strong understanding of enterprise application integrations, APIs, data flows, and troubleshooting methodologies.
• Proven experience in Tier 2/Tier 3 support, incident management, and root cause analysis.
• Ability to independently handle complex production incidents and escalations.
• Excellent verbal and written communication skills with experience engaging technical and business stakeholders.
• Strong customer focus, multitasking ability, and adaptability in a high‑pressure support environment.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.