Senior Technical Lead

HCL Technologies Limited; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCLTech is seeking a skilled ServiceNow Specialist to lead development, reviews, and integrations in complex projects. You will guide developers, implement best practices, and ensure quality across ITSM/ITOM modules.

The role requires hands-on expertise with Flow Designer, IntegrationHub, REST/SOAP, and CMDB. Collaboration with business analysts and architects is essential to drive successful delivery.

Qualifications

• Extensive hands-on ServiceNow development experience.
• Ability to perform code reviews and ensure QA standards.
• Strong knowledge of ITSM, ITOM, CSM, HRSD, and CMDB.
• Experience with Flow Designer and IntegrationHub.
• Proficient in REST/SOAP integrations and data migrations.

Responsibilities

• Provide technical guidance to developers to boost productivity.
• Lead code reviews, establish QA processes, and optimize performance.
• Ensure process compliance and participate in feasibility discussions.
• Collaborate with stakeholders to define scope and report status.
• Develop reusable, scalable ServiceNow solutions following best practices.
• Support deployments, testing, and post-release enhancements.

Skills

ServiceNow dev

Code reviews

REST/SOAP integration

UI Policies/ACLs

Flow Designer

ITSM/CMDB

Agile practice

Tools

ServiceNow

Flow Designer

IntegrationHub

REST APIs

UI Builder

CMDB

Job description

To be responsible for managing technology in complex projects ,providing technical guidance and ensuring successful delivery of solutions.

Key Responsibilities

1. To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
2. To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure successful delivery of complex projects.
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To collaborate with stakeholders to define project scope, objectives, deliverables and accordingly prepare and submit status reports for minimizing exposure & closure of escalations.

Skill Requirements

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Build and customize Service Catalog items, Record Producers, Catalog Client Scripts, and Catalog UI Policies.
• Develop workflows using Flow Designer and IntegrationHub to automate business processes.
• Create and maintain Service Portal pages, widgets, and UI Builder experiences.
• Configure forms, lists, dashboards, reports, notifications, and Performance Analytics.
• Develop and maintain REST and SOAP integrations with external applications.
• Configure Import Sets, Transform Maps, and Scheduled Jobs for data migration and automation.
• Customize and support ServiceNow modules such as ITSM, SPM, STP, ITOM, HRSD, CSM, FSM, CMDB, and Knowledge Management.
• Perform platform upgrades, patch implementations, and instance maintenance activities.
• Troubleshoot and resolve production issues, perform root cause analysis, and implement fixes.
• Collaborate with business analysts, architects, QA teams, and stakeholders to gather requirements and deliver solutions.
• Participate in Agile ceremonies, sprint planning, code reviews, and release management activities.
• Develop reusable, scalable, and maintainable solutions following ServiceNow best practices.
• Perform unit testing, support UAT, and assist with production deployments.
• Create technical documentation, knowledge articles, and deployment guides.
• Monitor platform performance and recommend improvements to optimize system efficiency.
• Ensure compliance with security standards, governance policies, and ServiceNow development best practices.
• Provide production support, defect resolution, and ongoing enhancements to existing ServiceNow applications.

Other Requirements

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.