Technical Solution Engineer

Ericsson; Gurgaon; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Ericsson is seeking a Support Engineer in Gurgaon, India, to handle customer-reported problems and support networks through fault analysis and end-to-end troubleshooting. The role involves configuration management, CSR handling, and execution of software updates and new features.

You will work with HLR/MSS/IMS-UDM contexts, perform emergency responses, and contribute to knowledge management while collaborating with Ericsson’s global support teams. This is an on-site opportunity in Gurgaon.

Qualifications

• Handle customer issues in network support contexts.
• Provide emergency handling in operational environments.
• Manage Software Update Management (SUM) processes and tasks.
• Apply knowledge management practices to document solutions and procedures.
• Familiarity with Remote Service Gateway (RSG) concepts and operations.

Responsabilités

• Configuration responsibilities.
• CSR handling.
• Fault analysis.
• End-to-end troubleshooting (E2E).
• Handling of HLR, MSS, or IMS / UDM.
• Emergency handling and corrective maintenance in the network.

Connaissances

Issue handling

Emergency handling

SUM handling

Knowledge mgmt

RSG

Description du poste

Join our Team

About this opportunity

The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.

What you will do

• Responsible for Configuration
• CSR Handling
• Fault analysis
• E2E troubleshooting.
• Handling of HLR, MSS, or IMS / UDM
• CSR Handling (Fault Analysis, Troubleshooting)
• Emergency handling & Corrective maintenance in the network.
• Software updates, Upgrades
• New Features Implementation.

The skills you bring

• Customer Issue handling
• Emergency handling
• Software Update Management (SUM) handling
• Knowledge Management
• Remote Service Gateway (RSG)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) || Gurgaon