Technical Solution Engineer

Ericsson; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Ericsson is seeking a Support Engineer to handle customer-reported problems and assist Ericsson support teams. The role involves configuration, CSR handling, fault analysis, E2E troubleshooting, and emergency maintenance in the network.

You will work on HLR, MSS, IMS/UDM, software updates, upgrades and new feature implementation. You will contribute to knowledge management, remote service gateway tasks, and collaborative problem solving with diverse teams.

Qualifications

• Experience handling customer issues with telecom or network services.
• Familiarity with configuration, fault analysis and end-to-end troubleshooting.
• Exposure to software updates and feature implementations is a plus.
• Ability to manage knowledge bases and remote service gateways when required.
• Comfort working in a collaborative, cross-functional Ericsson team.

Responsibilities

• Handle configurations and CSR related tasks for customers.
• Perform fault analysis and end-to-end troubleshooting in the network.
• Carry out emergency handling and corrective maintenance activities.
• Manage software updates, upgrades and new feature implementations.
• Engage with HLR, MSS, IMS and UDM elements as needed.

Skills

Customer issue handling

Emergency handling

SUM handling

Knowledge management

RSG awareness

Job description

Join our TeamAbout this opportunity:The Support Engineer is responsible for handling problems that have been reported by Customers or other Ericsson support organizations.What you will do:Responsible for ConfigurationCSR HandlingFault analysisE2E troubleshooting.Handling of HLR, MSS, or IMS / UDMCSR Handling (Fault Analysis, Troubleshooting)Emergency handling & Corrective maintenance in the network.Software updates, UpgradesNew Features Implementation.The skills you bring:• Customer Issue handling• Emergency handling• Software Update Management (SUM) handling• Knowledge Management• Remote Service Gateway (RSG)Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: India (IN) || GurgaonReq ID: 793296