Technical Solution Analyst (Support Domain)

MacroHire; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

MacroHire is looking for a Technical Solution Analyst in Bengaluru to lead digital transformation of support systems. The ideal candidate should have over 10 years of experience, including 5 years in data analysis, and possess knowledge of CRM and data systems.

The role involves evaluating technology landscapes, designing solutions, and improving adoption of platforms. A Master's or Bachelor's degree in computing is essential.

Qualifications

• Overall 10+ years of experience, with 5+ years as a data analyst or related experience.
• Proficiency with analytical software or equivalent education.
• Strong knowledge of large systems and CRM tools.

Responsibilities

• Enable digital transformation of support systems.
• Evaluate technology landscape and design solutions.
• Provide estimates and impact assessments.

Skills

Data analysis

Data mining

CRM systems

Reporting packages

Collaboration tools

Education

Masters/Bachelor's degree in computer science or related field

Tools

Analytical software

Job description

Title- Technical Solution Analyst (Support Domain)

Exp: 8+ years

JD

Roles and Responsibilities

• Enable digital transformation of support systems by aligning business, operations and technology
• Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
• Ownership of end to end technology solutions projects
• Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
• Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required
• Experience working on process improvements and re-engineering
• Locate and define new process improvement opportunities
• Improve adoption of deployed platforms, tools
• Lead efforts to understand business needs, capture business requirements (BRD, define high level design, architecture and specifications of system.
• Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives.
• Work with cross-functional teams to build data solutions that impact business decisions
• Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decision-making processes.

Required Experience/Background

• Masters/Bachelor’s degree in computer science, management information systems, data science/ML and related field or equivalent related experience
• Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education
• Good knowledge of large system, CRM’s, bug systems, collaboration and messaging tools
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages databases , programming.

Proficiency in statistics, data analysis, and research methods