Technical Support Associate

Tescra; Dadri; Híbrido; INR 400.000 - 800.000; Jornada completa

Descripción de la vacante

Tescra in India seeks an experienced technical support professional to diagnose and resolve complex SaaS-related issues. You will work with cross-functional teams to deliver timely solutions, ensuring customer success and system reliability.

Candidates should hold a technical degree and have at least 2 years of progressive software support experience. Strong communication, analytics, and multitasking abilities, plus familiarity with SQL and web technologies, are essential for this role.

Formación

• Must be a technical graduate.
• 2+ years of progressive experience diagnosing and resolving problems in a complex software environment.
• Experience in technical support or implementation for enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA in a SaaS environment.
• Excellent organizational skills with ability to prioritize, lead, multi-task and execute cross-department projects.
• Superior communication skills (presentation, written, verbal) and ability to convey complex concepts clearly.
• Strong analytical skills and ability to handle challenging situations professionally.
• Ability to multi-task and perform under pressure.
• Experience with database tech (SQL); web tech (HTML, JavaScript, CSS, XML, PHP); networking (TCP/IP, DNS).
• Fluency in multiple languages a plus.
• Cultural awareness for supporting customers in regions different from their own.

Conocimientos

Organizational skills

Communication skills

Analytical skills

Multitasking

SQL

Web technologies (HTML, JavaScript,CSS

Networking (TCP/IP, DNS)

Multilingual abilities

Educación

Technical Graduate

Descripción del empleo

Experience/Qualifications Required

• Must be a technical graduate
• At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
• Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
• Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
• Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• Ability to multi-task and perform effectively under pressure
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
• Fluency in multiple languages a plus.
• General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)