Technical Support Analyst

Iris Software Technologies; Navi Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IRIS Business Services Ltd in Navi Mumbai is seeking a techno-functional Business Analyst who will collaborate with banking clients and internal teams to analyze requirements and implement solutions. The ideal candidate will have 2-5 years of experience in Business Analysis, proficiency in documentation, and strong communication skills. A Bachelor’s degree in Engineering, IT, or a related field is required; an MBA is preferred. This role offers chances for client portfolio management and project involvement.

Qualifications

• 2-5 years in a techno-functional Business Analyst role.
• Experience with documentation such as Test cases, BRD, FRD, SRS.
• Proven ability to analyse complex business processes.

Responsibilities

• Work with banking clients to analyze business requirements.
• Support solution implementation and client portfolio management.
• Ensure delivery of regulatory reporting solutions.

Skills

Business process analysis

Technical documentation

Communication skills

Problem-solving

Project management

Education

Bachelor’s degree in Engineering, Computer Science, IT, Finance or related field

MBA (Finance/Systems) or relevant postgraduate qualification

Tools

Business analysis software

Job description

We are looking for a techno-functional Business Analyst (Customer Solution Analyst) who will work closely with banking clients and internal technical teams to analyze business requirements, support solution implementation, and ensure the successful delivery of regulatory reporting solutions. The candidate will be responsible for managing and supporting the assigned client portfolio, including pre-implementation and post-implementation support, issue resolution, and ongoing client coordination.

Key Responsibilities and Qualifications

• 2-5 years of experience as a Business Analyst in a techno-functional role, with a strong understanding of both business and technical aspects.
• Experience in creating and maintaining documentation, including Test cases, BRD, FRD, SRS, and technical/non-technical documentation.
• Proven experience in analysing complex business processes and translating them into technical solutions.
• Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Proficiency in relevant software and tools for business analysis.
• Problem‑solving and critical‑thinking abilities.
• Strong project management and organizational skills.

Preferred Skills

• Experience in the BFSI domain
• Knowledge of XBRL and XML

Education

• Bachelor’s degree in Engineering, Computer Science, IT, Finance, or related field. MBA (Finance/Systems) or relevant postgraduate qualification is preferred.

We are an equal opportunity employer and welcome applicants from all backgrounds.