Data Analyst

BayOne Solutions; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology consultancy in India is looking for a Support Analyst with over 5 years of experience in data analysis within customer support. The ideal candidate will interpret data, develop analytics strategies, and work cross-functionally to improve processes. Strong skills in Salesforce and statistical techniques are essential. A bachelor’s degree in a related field is required. Join a fast-paced environment that values data-driven decision making and collaboration.

Qualifications

• 5+ years of experience as a data analyst or related role in customer support.
• Experience with statistical packages and databases for analyzing datasets.
• Strong knowledge of data mining and segmentation techniques.

Responsibilities

• Interpret data and analyze results using statistical techniques.
• Develop data collection systems and analytics strategies.
• Work with management to prioritize business needs.
• Provide ongoing reports and analysis interpretations.

Skills

Data analysis

Statistical techniques

Collaboration

Data mining

Technical problem solving

Education

Bachelor’s degree in a related field

Tools

Salesforce

JIRA

Tableau

Job description

We are looking for Support Analyst with at least 3+ years of hands‑on experience which involves analyzing existing customer support data and Omnichannel engagement data to find trends important for driving business objectives, and navigating strategic projects, system/process efficiencies with data driven decisions across functional teams. The role requires influencing business transformation projects using analytical data that cuts across process, systems and tool re‑engineering in customer support and services.

Please see below the job description:

Roles and Responsibilities:

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Analyze and prepare interpretations of data to use to develop conclusions
• Locate and define new process improvement opportunities
• Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives
• Take existing processes used to support current assets and expanding them to provide new services (tools expertise, training and consulting)
• Work with cross-functional teams to build data solutions that impact business decisions
• Knowledge of Salesforce, JIRA systems
• Design Tableau dashboards and advanced data visualizations to effectively communicate findings to both technical and non-technical audiences
• Conducts and facilitate (and educate and train on) analysis, issues identification, organizational risk assessment, and decision-making processes.
• Experience working on process improvements and re‑engineering
• Provides consulting and analytic services to leadership.
• Provides technical support and mentoring and training to other analysts.

Required Experience/Background:

• Bachelor’s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
• 5+ years data analyst or related experience and exp. In customer support or customer data CRM platforms like Salesforce and design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages databases , programming.
• Knowledge of statistics and experience using statistical packages for analyzing datasets , including pivot tables, chart‑making, and manipulation of large data sets
• Proficiency in statistics, data analysis, and research methods

Personal Skills:

• Ability to collaborate cross-functionally in a fast‑paced environment and build sound working relationships within all levels of the organization
• Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics.
• Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
• Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem.
• Assist in combining large data sets and data analysis to create optimization strategies
• Comfortable with ambiguity and uncertainty of change when assessing needs for stakeholders
• Have effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
• Self‑motivated and innovative; confident when working independently, but an excellent team player with a growth‑oriented personality
• Will be required to routinely or customarily troubleshoot items related to applications that require independent judgement, decision‑making, and unique approaches