Technical Service Delivery Manager

Wipro; Maharashtra; On-site; INR 1,500,000 - 4,000,000; Full time

Job summary

Wipro in Pune is seeking a Technical Service Delivery Manager to lead Datacentre and infrastructure support. You will oversee Wintel, Linux, Backup, and Storage operations, coordinate with Team Leads and SMEs, and drive solution validation across Cloud and Infrastructure services.

You will manage SLAs/KPIs, conduct monthly service reviews, monitor risks, and collaborate with Finance, Legal, HR and other functions to mitigate risks. End-to-end ownership of risk registers will be part of the role.

Qualifications

• 8–10 years of IT service delivery experience
• 15+ years IT experience overall
• 8+ years in CIS Cloud and Infrastructure with AI exposure

Responsibilities

• Oversee day-to-day operations of Datacentre support teams (Wintel, Linux, Backup, Storage).
• Collaborate with Team Leads and SMEs for validating Cloud and Infrastructure Support.
• Drive solution validation with Tower Leads across Cloud and Infrastructure services (AD, Datacentre, Cloud, Wintel, Tools, Security).
• Maintain SLA/KPI adherence and conduct Monthly Service Reviews (MSR).
• Identify risks during bid stages and propose mitigations; escalate as needed.
• Coordinate with Finance, Legal, Quality, HR, and other funcs to resolve risks.

Skills

IT service delivery

CIS Cloud

Datacentre tech

Risk management

SLA/KPI knowledge

Communication skills

Tools

VMware

Job description

Job description:

Location-Pune
PFB JD for Technical Service Delivery Manager role

• Oversee day-to-day operations of Datacentre support teams, including Wintel, Linux, Backup, and Storage tracks.
• Closely work with Team Leads and Senior SMEs for validating Cloud and Infrastructure Support.
• Drive solution validation with the help of Tower Leads across Cloud and Infrastructure services such as AD,Datacentre, Cloud, Wintel, Tools, Security etc.
• Identify key learnings from past executions and propose required mitigations in the new bids.
• Ensure compliance with SLAs and KPIs, maintaining 100% adherence to service quality standards.
• Conduct regular service reviews, including Monthly Service Reviews (MSR).
• Track operational metrics, risk indicators, and compliance data for informed decision-making.
• Identify operational and contractual risks during bid stages and propose mitigation options.
• Collaborate with multiple stakeholders to mitigate identified risks and effectively manage the discussions.
• Collaborate with Finance, Legal, Quality, HR and other functions as and when needed to resolve risks.
• End to end ownership of risk register management – logging risks, tracking, follow-up, escalation as per escalation matrix and closure.

Skills Required:

• 8–10 years of experience in IT service delivery, preferable in core application support management.
• Should have 15+ years of IT experience.
• Must have 8+ years of experience in CIS Cloud and Infrastructurewith AI exposure
• Good insight into Datacentre tracks and technology such as Windows Server, Hyper-V HCI, Storage, VMware, AD, Unix, AzureCloud, Wintel, Tools, Security etc.
• Good knowledge of Datacentre Hardware & Software sizing and effort sizing
• Good Communication skills, able to articulate key messages very clearly.
• Strong analytical and problem-solving skills.
• Strong in Risk management using excel spreadsheets.
• Good understanding of SLA/KPI framework and financ

Mandatory Skills: Delivery Management

Experience: 8-10 Years

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