Technical - Network Service Manager

Snowrelic Inc.; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Snowrelic Inc. in Bangalore, India is seeking a Network Service Manager / Senior Technical Service Owner for Enterprise Networking & Security.

You will own end-to-end service delivery, architecture, and governance across complex networking and security environments. The role requires proven ITIL/PRINCE2/PMP experience, strong vendor management, and hands-on expertise with Cisco, SD-WAN, Palo Alto, Zscaler, Cisco ISE and DDI.

Qualifications

• ITIL, PRINCE2, and/or PMP experience.
• Extensive hands-on or architectural experience in enterprise networking & security.
• Expertise in Cisco Routing/Switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE, and DDI.
• Experience managing vendors/MSPs, including contract delivery, SLA validation & service optimization.
• Strong service ownership and governance, with proactive incident & service management.
• Excellent stakeholder management and communication with technical teams & executives.

Skills

Networking governance

Incident management

Vendor management

Stakeholder communication

Networking security

Technical leadership

Tools

Cisco Routing/Switching

SD-WAN

Palo Alto

Zscaler

Cisco ISE

DDI

Job description

Job Title: Network Service Manager / Senior Technical Service Owner - Enterprise Networking & Security

Location: Bangalore, India

Work Model: Hybrid - 2 days onsite

Must Have

• Proven practitioner experience with ITIL, PRINCE2, and/or PMP.
• Extensive hands-on or architectural experience managing enterprise networking and security environments.
• Strong expertise in Cisco Routing/Switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE, and DDI.
• Experience managing vendors/MSPs, including contract delivery, SLA validation, and service optimization.
• Strong service ownership and technical governance experience, with a proactive approach to incident and service management.
• Excellent stakeholder management and communication skills, with the ability to work effectively with technical teams, executive leadership, and external partners.

Nice to Have

• Experience transitioning from reactive incident management to proactive service ownership and technical governance.
• Experience supporting commercial growth through service optimization and effective vendor management.