Operations Manager

BMW TechWorks India Private Limited; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

BMW TechWorks India Private Limited is seeking a Senior Operations Manager – IVS-R Hybrid Platform (On-Premises & AWS Cloud) to own end-to-end operational excellence across on-prem and cloud environments. You will coordinate between Development, Operations, Architecture, Product Owners, and Business Stakeholders, driving incident, change, and release processes while supporting cloudification initiatives.

You will drive stabilization programs, monitor KPIs, and ensure smooth go-live readiness

Qualifications

• 8+ years of experience in IT operations, service management, or operational leadership.
• Strong ability to understand interactions between business processes, system landscapes, stakeholders, and operational impacts.
• Experience leading complex discussions involving business, technical, and management stakeholders.
• Excellent moderation, communication, negotiation, and escalation-management capabilities.

Responsibilities

• Own end-to-end operational excellence for the IVS-R platform across both on-premises and AWS cloud environments.
• Act as the primary operational coordination point between Development, Operations, Architecture, Product Owners, Business Stakeholders, Markets, Infrastructure Providers, and Support Teams.
• Coordinate incident, problem, change, release, and escalation processes across all involved parties.
• Facilitate communication during major incidents and ensure transparent stakeholder communication up to management level.
• Analyze operational risks, identify service gaps, and proactively initiate mitigation activities.
• Act as the operational counterpart for feature teams, ensuring operational requirements are integrated into development and cloudification activities.
• Coordinate go-live readiness, rollback preparedness, hypercare phases, and transition activities during the IVS-R cloudification journey.

Skills

IT operations

Stakeholder management

Incident management

Change management

Leadership

Communication

Distributed teams

Cloud/DevOps concepts

Education

B.Tech/B.E

Job description

ITSM Application Stake Holder Managment Release Management AWS Cloud DevOps

B.Tech/B.E

Job Description

Role

Senior Operations Manager – IVS-R Hybrid Platform (On-Premises & AWS Cloud)

• Own end-to-end operational excellence for the IVS-R platform across both on-premises and AWS cloud environments.
• Act as the primary operational coordination point between Development, Operations, Architecture, Product Owners, Business Stakeholders, Markets, Infrastructure Providers, and Support Teams.
• Understand the end-to-end IVS-R business process and assess operational impacts across markets, ordering processes, interfaces, and downstream consumers.
• Ensure stable operation of one of BMW's most business-critical ordering platforms while supporting the ongoing cloud transformation strategy.
• Drive short-term operational stabilization initiatives and long-term operational improvement programs.
• Coordinate incident, problem, change, release, and escalation processes across all involved parties.
• Facilitate communication during major incidents and ensure transparent stakeholder communication up to management level.
• Analyze operational risks, identify service gaps, and proactively initiate mitigation activities.
• Act as the operational counterpart for feature teams, ensuring operational requirements are integrated into development and cloudification activities.
• Coordinate go-live readiness, rollback preparedness, hypercare phases, and transition activities during the IVS-R cloudification journey.
• Ensure observability, monitoring, alerting, operational documentation, support models, and runbooks remain aligned across on-premises and cloud environments.
• Monitor operational KPIs, SLAs, incident patterns, recurring defects, and service trends to identify optimization opportunities.
• Facilitate cross-functional workshops and align stakeholders with conflicting priorities.
• Support strategic planning regarding operational readiness, capacity planning, support concepts, and future operating models.
• Drive knowledge transfer between Munich, Hub teams, development teams, operations teams, and external partners.
• Fulfil the role as Operations Lead, Stakeholder Manager, Incident Coordinator, Service Owner Representative, communication hub, and outward-facing link for IVS-R.

What should you bring along

Operations & Leadership

• 8+ years of experience in IT operations, service management, or operational leadership.
• Strong ability to understand interactions between business processes, system landscapes, stakeholders, and operational impacts.
• Experience leading complex discussions involving business, technical, and management stakeholders.
• Excellent moderation, communication, negotiation, and escalation-management capabilities.
• Ability to translate technical issues into business-relevant impacts and vice versa.
• Strong ownership mentality for operational stability and customer satisfaction.
• Experience working in highly distributed international organizations.

Technical Background

• Strong understanding of enterprise Java applications and large-scale system landscapes.
• Good understanding of AWS cloud services and containerized environments.
• Familiarity with Kubernetes, Docker, monitoring, observability, CI/CD, and DevOps principles.
• Understanding of hybrid environments combining legacy on-premises components with cloud-native services.
• Experience with incident management, problem management, change management, and operational governance.
• Knowledge of monitoring and observability platforms such as Grafana, Prometheus, ELK/OpenSearch, CloudWatch, and related tooling.

Must have technical skill

• ITSM: Incident, Problem, Change, and Major Incident Management
• Service Operations and Operational Governance
• Risk and Dependency ManagementRelease and Go-Live Coordination
• Hybrid On-Premises and Cloud Operations
• Monitoring and Observability
• DevOps and Agile Collaboration
• Capacity Planning
• KPI and SLA Management
• Business Process Understanding

Good to have technical skills

• Vehicle order lifecycle understanding.
• Experience with large-scale ordering systems.
• Experience supporting cloud migration programs.
• Automotive retail or sales systems experience.
• Knowledge of PIC processes.
• Experience working with globally distributed delivery hubs.