Operations Management Practitioner

Shashwath Solution; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Shashwath Solution in India is seeking an IT operations specialist to provide operational support for products and software systems, ensuring 100% availability and scalability. You will monitor system performance, meet SLAs and KPIs, and drive automation initiatives to reduce manual intervention while collaborating with global teams to improve observability and incident resolution.

Applicants should have hands-on incident management experience, strong analytical skills for triage, and

Qualifications

• 2+ years of incident management and IT operations experience.
• Proficiency in leveraging automation tools and technologies to optimize operations.
• Strong analytical skills for triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.

Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet SLAs and KPIs.
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Skills

Incident Support

Automation Experience

Analytical Skills

Monitoring & Observability

Job description

Key Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills

• Incident Support (2+ years): Experience in incident management and IT operations.
• Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.