Technical Sales Support Executive

PCB Power India; Maharashtra; On-site; INR 240,000 - 360,000; Full time

Job summary

PCB Power India in Maharashtra seeks a Technical Sales Support professional to provide pre-sales technical assistance, educate customers on products, and support sales with technical and commercial backing.

You will attend trade shows, generate leads, and handle inquiries via email, phone, and chat while ensuring timely follow-ups and customer satisfaction across channels.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem solving and crisis management abilities are essential.
• Proficient in handling inquiries via email, phone and chat.

Responsibilities

• Provide pre-sales technical assistance and product education.
• Back up sales with technical and commercial support as needed.
• Support marketing by attending trade shows, conferences and events.
• Generate and process new sales leads, inquiries and purchase orders as necessary.
• Answer emails, phone calls and chats from customers and resolve queries as they arise.
• Follow up with customers to ensure satisfaction with products or services.
• Report problems promptly and address customer complaints.
• Persuade customers that a product meets their needs in terms of quality and price.
• Provide hands-on support for customer care initiatives like online billing and order tracking.
• Identify cross-selling and up-selling opportunities within the customer care experience.

Skills

People skills

Time management

Verbal communication

Written communication

Basic math

Basic computer literacy

Customer relations

Complaint handling

Crisis management

Administrative skills

Attention to detail

Inbound voice process

Email/chat support

Job description

Job Description:

Technical Sales Support

Skill Set Required :- People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process

Department :- Technical Sales Support

Timings :- Shift wise ( Morning & Afternoon Shifts )

• Provide Pre-sales technical assistance, services and products education.
• Work on sales support services and provide technical and commercial back up as required.
• Support marketing activities by attending trade shows, conferences and other marketing events.
• Generate and process new sales leads, inquiries and purchase orders as necessary.
• Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.
• Follows up with customer to make sure that they are satisfied with a particular product or service.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
• Deal with any customer complaints and resolves the issue as necessary
• Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
• Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Take the extra mile to engage the customer

Requirements: