Technical Sales & Support Engineer

ProLegion; Mumbai; On-site; INR 600,000 - 850,000; Full time

Job summary

ProLegion seeks a dynamic Technical Sales & Support Engineer to manage the complete customer lifecycle, identify new opportunities, deliver technical presentations, and provide hands-on post-sales support. The role focuses on driving sales growth, maximizing equipment uptime, and ensuring customer satisfaction.

The position involves on-site activities, installation, commissioning, maintenance, and customer training across client sites in the assigned territory.

Qualifications

• Bachelor's degree or Diploma in Mechanical Engineering.
• 1–2 years of proven experience in technical sales and field service.
• Strong ability to read schematics/technical drawings; proficiency with CRM software.
• Excellent communication, negotiation, and problem-solving abilities.
• Willingness to travel frequently to client sites within the assigned territory.

Responsibilities

• Lead generation: identify and develop new business opportunities across target industries.
• Technical presentations: deliver product demonstrations and explain complex technical concepts to prospective clients.
• Proposal management: prepare techno-commercial proposals, cost estimates, and tender documents.
• Account management: maintain strong relationships with existing clients to generate repeat business.
• Installation & commissioning: on-site installation, configuration, and calibration of equipment.
• Maintenance & troubleshooting: preventive maintenance and diagnose/resolve equipment faults or breakdowns.
• Customer training: educate client staff on proper equipment usage, safety procedures, and basic maintenance.
• Feedback loop: relay technical issues and customer feedback to product development or engineering teams.

Skills

Product knowledge

Schematics reading

CRM software

Communication

Negotiation

Problem solving

Education

Mechanical Engineering degree

Job description

We are seeking a dynamic and technically driven Technical Sales & Support Engineer to manage the complete customer lifecycle . You will identify new business opportunities , deliver technical presentations , and provide hands - on post - sales support . Your primary goal is to drive sales growth while ensuring maximum equipment uptime and customer satisfaction .

Key Responsibilities

Sales & Business Development

• Lead Generation :- Identify and develop new business opportunities across target industries
• Technical Presentations :- Deliver product demonstrations and explain complex technical concepts to prospective clients
• Proposal Management :- Prepare techno - commercial proposals , cost estimates , and tender documents
• Account Management :- Maintain strong relationships with existing clients to generate repeat business and upsell opportunities

Service & Technical Support

• Installation & Commissioning :- Perform on-site installation , configuration , and calibration of equipment
• Maintenance & Troubleshooting :- Conduct scheduled preventive maintenance and diagnose / resolve equipment faults or breakdowns
• Customer Training :- Educate client staff on proper equipment usage , safety procedures , and basic maintenance
• Feedback Loop :- Relay technical issues and customer feedback to the product development or engineering teams

Qualifications & Requirements

• Education :- Bachelor's Degree or Diploma in Engineering ( Mechanical )
• Experience :- 1-2 years of proven experience in technical sales and field service
• Technical Skills :- Deep understanding of relevant product lines , ability to read schematics / technical drawings , and proficiency with digital tools like CRM software
• Soft Skills :- Excellent communication , negotiation , and problem-solving abilities
• Requirements :- Willingness to travel frequently to client sites within the assigned territory