Technical Process Specialist

Infosys Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM Limited in Bangalore is seeking a Technical Process Specialist with 2–4 years of experience to support Magento E‑commerce issues. You will be the first contact for technical concerns and coordinate with product and engineering teams to drive timely resolutions.

The role requires a Graduate or BE/BTech, with hands-on PHP and Linux knowledge, and a focus on incident management, knowledge transfer, and content creation for the knowledge base.

Qualifications

• BE/BTech degree required.
• 2–4 years of relevant experience.
• Graduate degree accepted.

Responsibilities

• First point of contact for technical issues with Magento E‑commerce application.
• Act as a customer champion and communicate needs to internal product/engineering groups.
• Provide timely response and resolution to technical, product, and cloud inquiries.
• Troubleshoot and qualify cases before escalation to engineering.
• Answer questions regarding product functionality and usage.
• Handle high priority technical incidents and outages.
• Create product content (KBs, white papers, forums).
• Provide knowledge transfer sessions to reduce critical issues in Adobe.
• Experience in PHP and Linux.

Skills

Customer communication

Troubleshooting

Incident management

Education

BE/BTech

Graduate

Tools

OpenText CMS

Magento

PHP

Linux

Java

Job description

BANGALORE, Infosys BPM Limited Technical Process Specialist

Job ID/Reference Code PROGEN-EXTERNAL-254414

Work Experience 2 - 4 Years

Job Title Technical Process Specialist

Educational Requirements Graduate

Service Line BPO TSO

Responsibilities

• First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.


• Act as a customer champion and communicate their needs to internal product and engineering groups.


• Provide timely response/resolution to technical, product, and cloud infrastructure inquires.


• Provides resolutions within established Service Level Agreement Guidelines.


• Trouble-shoot/qualify cases before advancing it to engineering.


• Answer questions regarding product functionality and usage.


• Work high priority technical incidents and critical outages.


• Product content creation (KB articles, white papers, forum participation).


• Provide knowledge transfer sessions to help reduce critical issues into Adobe.


• Experience in PHP +LINUX


• Qualification- BE/BTECH

Preferred Skills

Technology->Java->Java - ALL Technology->Content Management->Opentext CMS Technology(IBPO)->Open System->Linux