Operations Management Practitioner

Shashwath Solution; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Shashwath Solution seeks a capable IT operations professional to provide incident management and operational support for critical software systems. You will monitor performance, meet SLAs/KPIs, and drive automation to minimize manual intervention while resolving incidents efficiently.

You will collaborate with global teams to enhance the monitoring and observability platform, perform root cause analysis, and contribute to continuous improvement of IT services and processes.

Qualifications

• Experience in incident management and IT operations.
• Proficiency in leveraging automation tools to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.

Responsibilities

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure SLAs and KPIs are met.
• Utilize automation tools and practices to streamline operations and reduce manual intervention.
• Troubleshoot incidents, resolve issues, and perform root cause analysis for problem resolution.
• Collaborate with global teams to extend and optimize the observability platform.
• Drive continuous improvements in operations through automation and new technologies.
• Ensure IT services are supported within agreed service levels and improve operational processes.

Skills

incident management

operational support

root cause analysis

it operations

system software

java

c++

python

linux

itil

project management

change management

problem management

sla management

Operations Management

Job description

Key Responsibilities:

• Provide operational support for products and software systems, ensuring 100% availability and scalability.
• Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
• Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
• Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
• Drive continuous improvements in operations through emerging technologies and automation.
• Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills:

• Incident Support (2+ years): Experience in incident management and IT operations.
• Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
• Strong analytical skills for problem triage and resolution.
• Familiarity with monitoring and observability platforms to maintain system performance.

Mandatory Key Skills

• incident management
• operational support
• root cause analysis
• it operations
• system software
• java
• algorithms
• data structures
• c++
• python
• linux
• itil
• project management
• change management
• problem management
• sla management
• Operations Management*