System Engineer

ValueFirst; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading technology company in Gurugram is seeking an experienced candidate for the Associate role, responsible for deploying and maintaining telecom services, including gateway/Kannel/SMPP setup. You will also provide technical support and troubleshooting using Linux and MySQL. Ideal candidates possess a B.Tech/B.E/BSc in computer science and have hands-on experience with scripts and automation tools. This is a full-time position focusing on customer service in the technology sector.

Qualifications

• Experience in troubleshooting and deployment of telecom related products.
• Hands-on experience with tcpdump and wireshark for capturing and analysis.
• Knowledge of configuration/management/automation tools.

Responsibilities

• Deploy and optimize gateway/Kannel/SMPP setup.
• Track and maintain services QOS and backups.
• Manage timelines and product releases in Jira.

Skills

Troubleshooting

Deployment of gateway/Kannel/SMPP

MySQL queries

Linux (RHEL/CentOS)

Automation using scripts

Education

B.Tech/B.E/BSc in computer science

Tools

Jira

Nagios

Grafana

Ansible

GIT

Job description

ValueFirst's team is responsible for monitoring and maintaining the infrastructure behind our services. They keep an eagle eye on availability and performance, providing 24/7 second-level technical support and resolution to problems reported by customers. They have an in-depth understanding of the products live on production servers and work closely with the engineering team to resolve all escalated cases from the customer experience team, ensuring clients have the best experience possible.

What you’ll be responsible for

• Deployment, maintenance and optimization of gateway/Kannel/SMPP setup
• Tracking and maintenance of VF-Services QOS, backups and uptimes to ensure the highest levels of system and infrastructure availability
• Work on tickets and provide resolution with SLA
• Manage timelines, product releases and track bugs with engineering team on Jira
• Integration with telecom operators for SMPP account/connectivity
• Configuration, queries and administration of MySQL and other Linux utilities
• Troubleshooting SMPP/operator related and customer issues like junk char issue, no/fake delivery of message, drop message, TPS testing, understanding of submit-sm and deliver-sm responses, account/connection type
• Interaction with domestic and international telecom operators for issue resolution
• Automation of tasks using scripts to lower human intervention time on any tasks
• Conduct sessions on new releases and KT with internal teams
• Tracking of work and creating FAQs and service documents for documentation purpose
• Overseeing the preparation of environments for testing/UAT of software releases, participate in planning, scheduling and execution of releases followed by automation

What you’d have

• B.Tech/B.E/BSc in computer science
• Experience in troubleshooting, deployment of gateway/kannel/telecom related products, gateway and SMPP (kannel/smsc workflow/operator or client level communication/bind type/data coding/character type setting/TCP dump/short message testing/connectivity establishment with multiple operators for message termination)
• Experience in Linux (RHEL/CentOS), Shell/PHP and knowledge of MySQL queries, optimization and administration - Hands on experience on tcpdump/wireshark capturing & analysis
• Experience on configuration/management/automation tools such as GIT, Ansible, Jenkins, site 24*7 monitoring tool, Nagios, Grafana, Jira, OTRS

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Internet

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