Network Services Manager

RED Global; Bengaluru Urban; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

RED Global is seeking a Network Service Manager/Senior Technical Service Owner for Enterprise Networking & Security. The role is hybrid with two days onsite and a focus on end-to-end performance of core networking and security services.

You will own the technical direction, drive operational excellence, and ensure vendor accountability, while shifting from reactive incident management to proactive service ownership.

Qualifications

• Certifications in ITIL, PRINCE2, and/or PMP are required.
• Extensive hands-on or architectural experience with enterprise networking and security stacks (Cisco, SD-WAN, Palo Alto, Zscaler).
• Experience in vendor/MSP performance management, contracts, SLAs and service optimization.
• Strategic mindset to move from firefighting to proactive service ownership and governance.
• Strong stakeholder management and communication with technical teams and executives.

Responsibilities

• Own end-to-end performance of core networking and security services.
• Drive technical direction and operational excellence across networks.
• Ensure vendor accountability and contract delivery against SLAs.
• Bridge gaps between engineers, leadership, and external partners.
• Shift focus from reactive incidents to proactive service ownership.

Skills

ITIL

PRINCE2

PMP

Enterprise Networking

Security Architecture

Vendor Management

Stakeholder Communication

Tools

Cisco Routing & Switching

SD-WAN

Palo Alto

Zscaler

Cisco ISE

DDI

Job description

On behalf of one of our Pharmaceutical clients at RED , we are seeking an ITIL/PRINCE2/PMP practitioner to own the end-to-end performance of core networking and security services. Explicitly not an incident manager, this strategic role drives technical direction, operational excellence, and vendor accountability.

Job Role - Network Service Manager/Senior Technical Service Owner – Enterprise Networking & Security

Position - Hybrid , 2 days onsite

Job requirements

• Certifications: Proven background as a practitioner in ITIL, PRINCE2, and or PMP.
• Deep Technical Expertise: Extensive hands-on or architectural background managing enterprise-grade networking and security stacks (Cisco routing/switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE, DDI).
• Commercial & Operational Acumen: Demonstrated experience managing vendor/MSP performance, contract delivery, SLA validation, and service optimization.
• Strategic Mindset: Ability to shift away from reactive firefighting (incident management) to proactive service ownership, technical governance, and commercial growth.
• Communication Skills: Exceptional stakeholder management skills, capable of bridging the gap between deep technical teams, executive leadership, and external partners.