Technical - Network Service Manager

Snowrelic Inc; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

Snowrelic Inc in Bengaluru is seeking a Network Service Manager / Senior Technical Service Owner for Enterprise Networking & Security. The role blends strategic ownership with hands-on governance, overseeing complex networks and security architectures in a hybrid work model with two days on-site.

You will lead ITIL/PRINCE2/PMP governed incident response, manage vendors and SLAs, and partner with executive stakeholders to ensure reliable, secure, and scalable connectivity across the enterprise.

Qualifications

• ITIL/PRINCE2/PMP framework experience.
• Hands-on or architectural experience in enterprise networking and security.
• Expertise with Cisco routing/switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE and DDI.
• Experience managing vendors/MSPs including contracts and SLAs.
• Strong governance, incident management and service ownership.

Skills

ITIL/PRINCE2/PMP

Networking & Security

Cisco Routing/Switching

SD-WAN

Palo Alto

Zscaler

Cisco ISE

DDI

Vendor management

Service ownership

Stakeholder mgmt

Job description

Job Title: Network Service Manager / Senior Technical Service Owner Enterprise Networking & Security

Location: Bangalore, India

Work Model: Hybrid 2 days onsite

Must Have

• Proven practitioner experience with ITIL, PRINCE2, and/or PMP.
• Extensive hands-on or architectural experience managing enterprise networking and security environments.
• Strong expertise in Cisco Routing/Switching, SD-WAN, Palo Alto, Zscaler, Cisco ISE, and DDI.
• Experience managing vendors/MSPs, including contract delivery, SLA validation, and service optimization.
• Strong service ownership and technical governance experience, with a proactive approach to incident and service management.
• Excellent stakeholder management and communication skills, with the ability to work effectively with technical teams, executive leadership, and external partners.

Nice to Have

• Experience transitioning from reactive incident management to proactive service ownership and technical governance.
• Experience supporting commercial growth through service optimization and effective vendor management.