Technical Network Lead

Tata Consultancy Services; Dadri; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Tata Consultancy Services seeks an experienced Senior Network Lead to manage a 30-person offshore team and act as second lead for 30 onsite resources. You will drive P2/P1 technical calls and design LAN/WAN/WiFi solutions for complex customer environments.

The role requires strong routing, switching, wireless expertise, knowledge of Cisco/Checkpoint/Palo Alto firewalls, and relevant certifications (CCNP/CCIE or equivalent).

Qualifications

• Strong leadership of a large network team.
• Excellent communication and client engagement skills.
• Ability to drive P2/P1 technical discussions and provide solutions.

Responsibilities

• Lead a 30-person offsite network team and second lead for 30 onsite resources.
• Drive P2/P1 technical calls and ensure timely issue resolution.
• Create LAN/WAN designs for new customer requirements, large or small.
• Maintain direct customer contact to understand pain points and deliver fixes.
• Enable service improvements and automation in networks with available tools.
• Provide quality documentation to Process team, SDMs and other teams on request.
• Attend daily/weekly/monthly meetings with teams, customers and TCS leads.
• Collaborate with other stream leads for cross-team support.
• Keep networks resources updated and maintain positive team energy.
• Stay current with evolving technologies in the customer environment.
• Ensure all network-related process documents are up to date and shared.
• Audit Incidents, Changes, Problems in ITSM system regularly.
• Ensure Network SLA and KPIs are met on a daily/monthly basis.
• Prepare and share reports to Customer, SDMs or process teams.
• Review network drawings and processes to drive improvements.
• Embrace automation through AI/ML to reduce incidents and manual work.

Skills

Team leadership

Communication

P2/P1 calls

Routing & Switching

Wireless networking

Firewall knowledge

Customer liaison

LAN/WAN/WiFi design

Education

CCNP/CCIE or equivalent

Tools

Cisco Firewalls

Checkpoint Firewalls

Palo Alto Firewalls

Job description

Job Requirements

1. Leading Networks Team of 30 resources from offshore and also working as secondary lead for 30 onsite resources.
2. Must-Have Excellent Communication skill. Independently drive P2/P1 Technical calls from networks end. Excellent knowledge in Routing, Switching and Wireless environment. Excellent knowledge of switches/ routers/firewalls/Wireless Controllers and other hardware/modules. Should have good knowledge of Cisco firewalls and/or Checkpoint & Palo Alto Firewalls. Candidate should be CCNP, CCIE and/or have equivalent certification for other vendors like Checkpoint, Juniper/Palo Alto etc.. Liaise directly with the customer to understand requirements and provide solution with help of team. Liaise with solution and infrastructure architects to agree on the LAN/WAN/Wifi network solution. Create good relationship with offshore team and in turn enable good relation between onsite and offshore network resources.

Key Responsibilities

• Independently drive Technical calls for P2 or P1 from networks end and ensure issue
• resolved sooner with visible efforts invested.
• 2 Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
• 3 Regular direct connect with customer to understand their pain and fix them.
• 4 Enable service improvements and Automation in Networks domain with help of available tools and team.
• 5 Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
• 6 Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
• 7 Work closely with other stream leads for assistance and support from networks end or vice-versa.
• 8 Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
• 9 Keep self up to date with ongoing technology changes within customer environment.
• 10 Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
• 11 Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
• 12 Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
• 13 Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
• 14 Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
• 15 Should be inclined towards Automation through AI/ML, and work on target based solution reduce overall incidents, changes & manual efforts.
• 16 Monitor, Track and Manage day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.