Technical Lead Custom CRM & Microsoft Dynamics 365

Regent Campus D2; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Regent Campus D2 is seeking a hands-on Technical Lead for Custom CRM with Microsoft Dynamics 365. You will design and lead the CRM solution, including data models, integrations, security and long-term operations. Open-source CRM exposure is a plus.

The role requires 7–10+ years in software development with 3+ years in CRM lead/architect roles and deep experience with Dynamics 365 CE, Dataverse, and Power Platform. Strong leadership and integration skills are essential.

Qualifications

• 7–10+ years of software development experience with 3+ years in a CRM lead/architect role
• Proven design and development of a custom CRM application from requirements to go-live
• Strong hands-on experience with Dynamics 365 CE and Dataverse
• Experience with Dynamics 365 Sales, Customer Service, Insights/Marketing or custom model-driven apps
• Knowledge of Dataverse tables, relationships, business rules and data migration
• Experience with Power Apps model-driven apps, Power Automate, and Power BI data feeds
• Proficient in C#/.NET plugins, custom workflows and APIs
• JavaScript/TypeScript CRM form customization
• REST APIs, webhooks, OAuth and third-party integrations
• Strong SQL/database design and data-migration experience
• Azure DevOps or GitHub, CI/CD, environments management
• Access control, Entra ID, service principals, and audit logs

Responsibilities

• Own the technical architecture and roadmap for the CRM platform
• Design and build CRM features, data models, workflows and reporting
• Lead Dynamics 365 and Power Platform development, configuration, upgrades and support
• Design robust integrations between CRM and external systems
• Set standards for code quality, testing, security, deployment and monitoring
• Collaborate with stakeholders to translate needs into scalable CRM solutions
• Lead data migration, data quality controls, and permission design
• Manage development releases across development, UAT and production
• Mentor developers and review designs and code
• Support incident resolution and continuously improve performance and UX

Skills

CRM Architecture

Dynamics 365

Power Platform

Dataverse

C#/.NET

JavaScript/TypeScript

SQL/Data Migration

Azure DevOps/GitHub

Security & Access Control

CI/CD

Model-driven Apps

Data Modeling

Integrations

Job description

Job title

Technical Lead Custom CRM & Microsoft Dynamics 365

Role purpose

We are looking for a hands‑on CRM Technical Lead who has experience designing and developing a CRM solution from the ground up, while also having strong Microsoft Dynamics 365 and Power Platform experience. This person will lead the technical design, development, integrations, security, and long‑term operation of our CRM landscape.

Experience with an open‑source CRM is beneficial but not mandatory.

Essential requirements

• 7–10+ years of software development experience, including 3+ years in a CRM technical lead, solution architect, or senior CRM developer role.
• Proven experience designing and developing a custom CRM application or heavily customised CRM solution from requirements through go‑live.
• Strong hands‑on experience with Microsoft Dynamics 365 Customer Engagement and Dataverse.
• Experience with Dynamics 365 Sales, Customer Service, Customer Insights/Marketing, or custom model‑driven applications.
• Strong knowledge of:
• Dataverse tables, relationships, business rules, security roles, teams, auditing, and data migration
• Model‑driven Power Apps
• Power Automate
• C#/.NET plugins, custom workflow activities, and custom APIs
• JavaScript/TypeScript CRM form customisation
• REST APIs, webhooks, OAuth, and third‑party integrations
• Power BI reporting and Dataverse reporting feeds
• Experience designing CRM data models, lead/contact/account processes, opportunity pipelines, activities, workflow automation, and case/service processes.
• Ability to lead developers through code reviews, technical standards, release processes, and production support.
• Strong SQL/database design and data‑migration experience.
• Experience with Azure DevOps or GitHub, Git, CI/CD, solution management, and separate development/UAT/production environments.
• Strong understanding of access control, Microsoft Entra ID, application registrations, service principals, CRM security roles, audit logs, and data‑protection controls.

Preferred requirements

• Experience with an open‑source CRM such as SuiteCRM, Odoo, ERPNext/Frappe, EspoCRM, or VTiger.
• PHP, Python, Node.js, or Java development experience.
• Azure Functions, Azure API Management, Logic Apps, Service Bus, and data integration tools.
• Experience with admissions, sales, marketing, customer‑service, or education‑sector CRM processes.
• Integration experience with ERP, finance systems, websites, email systems, WhatsApp, telephony, student‑information systems, and data warehouses.

Key responsibilities

• Own the technical architecture and roadmap for the CRM platform.
• Design and build CRM features, custom modules, data models, workflows, user interfaces, and reporting.
• Lead Dynamics 365 and Power Platform development, configuration, upgrades, and support.
• Design robust integrations between CRM and external systems.
• Set standards for code quality, testing, documentation, security, deployment, backup, and monitoring.
• Work with business stakeholders to turn operational needs into scalable CRM solutions.
• Lead data migration, data‑quality controls, and permission/access design.
• Manage development releases across development, UAT, and production.
• Mentor developers and review technical designs and code.
• Support incident resolution and continuously improve performance, reliability, and user experience.