Incident Manager

Genpact; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact in Bengaluru hires for a Tech Lead - IT Service Management 4C to steer responsibilities, ITSM processes, and cross-functional collaboration. Day-to-day duties emphasize timely delivery, documentation, and driving process enhancements in a hybrid work environment.

The role requires 3–5 years of Agile, collaboration, design thinking, and leadership experience, with English proficiency at C2 level. Join a dynamic team located at Prestige Technology Park IV, Bengaluru.

Qualifications

• Agile with 3-5 years of experience across multiple domains.
• Experience in client relations and cross-functional collaboration.
• Strong communication and leadership skills for a Tech Lead in ITSM.

Responsibilities

• Define and execute responsibilities aligned with the role of Tech Lead.
• IT Service Management.
• 4C.
• Collaborate with cross-functional teams.
• Ensure timely delivery of assigned tasks.
• Maintain documentation and reporting.
• Support strategic initiatives and process improvements.

Skills

Design Thinking

Collaboration Tools

Agile Methodology

Risk Management

Inclusion

Storytelling

Executive Presence

Incident Management

People Leadership

Personal Effectiveness

Client Relations

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Business Administration

Master's in Business Analytics

Job description

Job Description

• Define and execute responsibilities aligned with the role of Tech Lead
• IT Service Management
• 4C
• Collaborate with cross-functional teams
• Ensure timely delivery of assigned tasks
• Maintain documentation and reporting
• Support strategic initiatives and process improvements

Job Posting Title : Tech Lead - IT Service Management 4C

Job Description :

• Define and execute responsibilities aligned with the role of Tech Lead
• IT Service Management
• 4C
• Collaborate with cross-functional teams
• Ensure timely delivery of assigned tasks
• Maintain documentation and reporting
• Support strategic initiatives and process improvements

Education :

• Bachelorsin Commerce, Bachelorsin Economics, Bachelorsin Finance, Mastersin Business Administration, Mastersin Business Analytics

Professional Experience and Years of Experience :

Agilewith 3-5 YEARS, Client Relationshipswith 3-5 YEARS, Collaboration Tools & Methodswith 3-5 YEARS, Design Thinkingwith 3-5 YEARS, Executive Presencewith 3-5 YEARS, Inclusionwith 3-5 YEARS, Information Securitywith 3-5 YEARS, People Leadershipwith 3-5 YEARS, Personal Effectivenesswith 3-5 YEARS, Storytellingwith 3-5 YEARS

Management Level : 4C

Language and Proficiency : English - Proficient - C2

Time Type : Full time

Skills : Design Thinking, Collaboration Tools, Agile Methodology, Risk Management, Inclusion, Storytelling, Executive Presence, Incident Management, People Leadership, Personal Effectiveness, Client Relations

Certifications :

Primary location : 1401-GIPL: Prestige Technology Park IV, Bangalore

Remote type : Hybrid

Client specific requirement :

Shift : Day Job