Technical Lead

Righttalentrightnow; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading IT services company in Mumbai is seeking an experienced Operations Technical Lead. The role involves providing guidance to Security Operations teams and mentoring analysts. Candidates should have over 3 years of experience in security operations and familiar with cloud platforms like AWS and Azure. Strong communication skills and proven leadership are essential. This position offers opportunities for process development and optimization within the organization.

Qualifications

• 3+ years in security operations, implementation engineering, or technical onboarding roles.
• Hands-on experience with DRP / brand protection products & services.
• Strong understanding of security architecture, log ingestion, and API-based integrations.
• Familiarity with cloud platforms.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide procedural guidance to Security Operations and Managed Services teams.
• Mentor analysts and support management.
• Monitor and improve detection results and response times.
• Define and document workflows and best practices.
• Identify operational gaps and manage workload distribution.

Skills

Security operations

Technical onboarding

Communication skills

Leadership

Education

Graduates

Tools

AWS

Azure

GCP

Okta

Azure AD

Job description

Industry IT-Software / Software Services / testing

Location Pune

Experience Range 8.0 - 12.0 Years

Qualification Graduates

Job Description

Roles and Responsibilities

Title: Operations Technical Lead

Reports to: Operations Manager

Department: Managed Solutions Services

Role Snapshot

The Operations Technical Lead provides systemic and procedural guidance to Fortra’s Security Operations group and Managed Services teams. As a lead contributor (no direct reports), you will act as subject‑matter expert, mentoring analysts, supporting management and driving technical strategies and security outcomes. By monitoring and improving detection results, response times, and SLA compliance, you will bridge the gap between operations and security value.

Key Duties

Service Operations & Integrity

• Understand operations framework and all relevant SLOs/SLAs applied to the detection, monitoring and mitigation of service results.
• Govern team performance and accountability, maintain incident lifecycle, drive security objectives and produce the as much value from tool and teams.
• Track and evaluate tool and team performance, identifying trends to support operational improvements.

Process Development & Optimization

• Define and document workflows, checklists, and best practices to ensure consistency and scalability.
• Identify operational gaps to improve detection results, response times and overall incident lifecycle.
• Partner with team to translate security goals into operational workflows, ensuring the team is equipped to meet evolving security needs.
• Manage workload distribution, service expectations and benchmarks identifying trends in data and owning escalations as needed.

QUALIFICATIONS & SUCCESS METRICS

• 3 + years in security operations, implementation engineering, or technical onboarding roles.
• Hands‑on experience with DRP / brand protection products & services.
• Strong understanding of security architecture, log ingestion, and API‑based integrations.
• Familiarity with cloud platforms (AWS, Azure, GCP) and identity solutions (Okta, Azure AD).
• Excellent communication and customer‑facing skills.
• Proven leadership skills and collaboration working with cross‑functional teams.