Technical Lead

HCL Technologies Limited; Lucknow; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced AMS professional to provide high-quality support for the SF Employee Central capability within the H2R (SuccessFactors) tower in a demanding enterprise environment.

You will own incidents, drive change deliveries, and collaborate with stakeholders to ensure stable operations, timely resolutions, and robust support across large SAP/application landscapes.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
• ITIL Foundation or equivalent service-management knowledge is an advantage.
• Experience in AMS/production support in large enterprise environments is an advantage.

Responsibilities

• Provide high-quality AMS support and controlled change delivery for SF Employee Central.
• Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.
• Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.
• Own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
• Work within ITIL-aligned AMS processes and meet SLA/KPI, quality, security and change-management requirements.

Skills

SF Employee Central

Incident management

Stakeholder management

ITIL

SAP landscapes

Education

Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline

ITIL Foundation

Tools

SuccessFactors

SAP integration

Data analysis

Job description

Provide high-quality AMS support and controlled change delivery for the SF - Employee Central capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.

Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.

Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.

Perform root-cause analysis, problem management and preventive actions for recurring production issues.

Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

Strong hands-on expertise in SF - Employee Central and relevant integration points.

Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Key Responsibilities

SF - Employee Central

Tower

H2R (SuccessFactors)

Level

L3

Delivery

Offshore

Required Experience

8–12 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the SF - Employee Central capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

Support SuccessFactors Employee Central foundation objects, employee data, workflows, business rules and role-based permissions.

Resolve configuration, data and integration issues; support imports, releases, regression testing and HR stakeholder queries.

Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.

Perform root-cause analysis, problem management and preventive actions for recurring production issues.

Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

Strong hands-on expertise in SF - Employee Central and relevant integration points.

Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.