Senior Administrator - SAP BASIS

HCL Technologies Limited; Karnataka; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Career growth opportunities

Global exposure

Competitive benefits

Job summary

HCL Technologies Limited is seeking a Sr. Administrator for Support & Operations to deliver advanced SAP Basis and SAP HANA technical support, ensuring seamless operations and customer satisfaction. The role emphasizes root cause analysis and proactive security considerations.

The candidate will navigate complex incidents, manage tickets, and collaborate with cross-functional teams to maintain robust security and high first-time resolutions across diverse SAP environments.

Qualifications

• Architect complex SAP solutions across multiple sectors.
• 3+ SAP transformation lifecycles in leadership roles.
• Strong knowledge of SAP solution suite and architecture.

Responsibilities

• Provide advanced technical support adhering to quality standards and policies.
• Resolve complex incidents via root cause analysis and effective solutions.
• Update knowledge base, train new team members, coach analysts.

Skills

SAP

Solution architecture

Cloud platforms (GCP AWS Azure)

Stakeholder management

S/4 HANA knowledge

Incident resolution

Tools

SAP

Cloud platforms

Job description

The Sr. Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting expertise for SAP BASIS and SAP HANA environments. This position is essential in ensuring seamless operations, enhancing customer satisfaction, and driving continuous improvement through effective root cause analysis and resolution of complex incidents.

Key Responsibilities

• Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.
• Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
• Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
• Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
• Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.

Skill Requirements

• 1. Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
• 2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
• 3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
• 4. Strong consulting and stakeholder management skills demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
• 5. Understanding of SAP’s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
• 6. Good knowledge of GCP, AWS and Azure public cloud offerings and architecting

Other Requirements

• 1. Optional But Valuable Certifications: Sap Certified Technology Associate Sap Hana 2.0, Itil Foundation Certification

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.