Senior Engineer - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

HCL Technologies Limited in Gurugram, Haryana is seeking a Senior Engineer for Desk Side Services within AMT Asset Management Software. The role entails desktop and end-user computing support, asset management, and incident resolution across hardware, software, and network domains.

The position involves Weekday support with potential ad-hoc weekend coverage, handling VIP requests, patch management, and documentation.

Qualifications

• Provide desktop and end-user support for hardware, software, and networking.
• Guide users with step-by-step instructions and diagnose issues via targeted questions.
• Configure and provision mobile devices, laptops, BYOD devices, and patch management.

Responsibilities

• Address user tickets for hardware, software, and networking.
• Walk users through installing applications and peripherals.
• Diagnose problems with targeted questions and step-by-step guidance.
• Configure mobile devices, BYOD, and laptops.
• Maintain asset registry in CMDB and SharePoint.
• Replace hardware components and customize desktop apps.

Skills

Desktop Support

Ticketing

Troubleshooting

Mobile Devices

BYOD

Patch Management

Windows OS

End User Computing

Tools

CMDB

SharePoint

Asset Registry

Job description

Senior Engineer - Desk Side Services, AMT Asset Management Software Senior Engineer - Desk Side Services, AMT Asset Management Software India Gurugram, Haryana

Job Summary

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance
• Asset register
• Asset lifecycle Management

Key Responsibilities

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance
• Asset register
• Asset lifecycle Management

Skill Requirements

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance
• Asset register
• Asset lifecycle Management

Other Requirements

Desktop Support Services – Job Description Weekdays support with ad-hoc weekend support if needed.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until the issue is resolved
• Configure and provision Mobile device and Laptops.
• Configure and provision BYOD devices.
• Ensure BYOD and Mobile device configuration request are completed on priority.
• Provide priority support to VIP user requests.
• Install operating system and applications on new and replacement systems
• Record assets in CMDB and SharePoint and maintain proper asset registry
• Replace Hardware components as per requirement
• Customize desktop applications to meet user needs
• Record technical issues and solutions in ticket logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Infrastructure Management Services End user computing Service
• Desktop, Laptop end to end support
• Printer-Peripheral Support
• Mobile device Support
• Email ,Internet, Business Application assistance Patch Management
• Windows client side patch update
• Troubleshooting &resolution;
• Application L1 Support
• Incident Classification and routing to proper resolver group
• First Level Support based on SOP’s on Business Applications Service level management
• Service Level Administration
• Dashboard
• Reporting
• Asset Management
• IMAC Request Management
• Asset Audit & Compliance
• Asset Reconciliation with Finance
• Asset register
• Asset lifecycle Management

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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