Technical IT Engineer

DNEG; Mumbai; On-site; INR 750,000 - 1,100,000; Full time

Job summary

DNEG in Mumbai seeks a Technical Support Engineer to provide hands-on audio and video production technical support and daily IT assistance to users. The role involves troubleshooting software and related systems in a fast-paced studio environment, coordinating with internal teams as needed.

Ideal candidates will have 3–5 years of relevant experience, strong troubleshooting and communication skills, and the ability to work independently or with cross-functional teams in a dynamic production

Qualifications

• 3–5 years in Technical/IT/Post-Production Support.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide technical support for audio and video production.
• Provide day-to-day IT support to users.
• Troubleshoot and resolve software and technical issues.
• Support production teams with audio/video-related technical problems.
• Install, configure, and troubleshoot software and related systems.
• Coordinate with internal teams when required to resolve complex issues.

Skills

Troubleshooting

Communication

Independence

Cross-team collaboration

Fast-paced environment

Tools

Avid Pro Tools

Cubase

Adobe Premiere Pro

DaVinci Resolve

IT Support

Job description

Technical Support Engineer

Experience

• 3–5 years of relevant experience in Technical Support, IT Support, or Post-Production Support.
• 3–5 years of relevant experience in Technical Support, IT Support, or Post-Production Support.

Key Responsibilities

• Provide technical support for audio and video production.
• Provide day-to-day IT support to users.
• Troubleshoot and resolve software and technical issues.
• Support production teams with audio/video-related technical problems.
• Install, configure, and troubleshoot software and related systems.
• Coordinate with internal teams when required to resolve complex issues.

Technical Skills

The candidate should have good working knowledge of:

• Avid Pro Tools
• Cubase
• Adobe Premiere Pro
• DaVinci Resolve
• Audio & Video Technical Support
• IT Support

Required Skills

• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Ability to work independently and with different teams.
• Ability to work in a fast-paced production environment.