Technical IT Engineer

DNEG; Bengaluru; On-site; INR 480,000 - 600,000; Full time

Job summary

HellaGoodAudio in Bengaluru is seeking a Technical Support Engineer with 3-5 years of experience in Technical Support, IT Support or Post-Production Support. You will provide technical support for audio and video production, troubleshoot software issues, and assist production teams with audio/video challenges.

The role requires strong communication, the ability to work independently and across teams, and the capacity to thrive in a fast-paced production environment.

Qualifications

• 3-5 years of relevant experience in Technical Support, IT Support, or Post-Production Support.

Responsibilities

• Provide technical support for audio and video production.
• Provide day-to-day IT support to users.
• Troubleshoot and resolve software and technical issues.
• Support production teams with audio/video-related technical problems.
• Install, configure, and troubleshoot software and related systems.
• Coordinate with internal teams when required to resolve complex issues.

Skills

Good troubleshooting

Good communication

Independent & team work

Fast-paced environment

Tools

Avid Pro Tools

Cubase

Adobe Premiere Pro

DaVinci Resolve

Audio & Video Technical Support

IT Support

Job description

Technical Support Engineer

Experience

• 3-5 years of relevant experience in Technical Support, IT Support, or Post-Production Support.

Key Responsibilities

• Provide technical support for audio and video production.
• Provide day-to-day IT support to users.
• Troubleshoot and resolve software and technical issues.
• Support production teams with audio/video-related technical problems.
• Install, configure, and troubleshoot software and related systems.
• Coordinate with internal teams when required to resolve complex issues.

Technical Skills

The candidate should have good working knowledge of:

• Avid Pro Tools
• Cubase
• Adobe Premiere Pro
• DaVinci Resolve
• Audio & Video Technical Support
• IT Support

Required Skills

• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Ability to work independently and with different teams.
• Ability to work in a fast-paced production environment.