Technical Field Support Engineer

Theorylight; Jammu district; On-site; INR 350,000 - 650,000; Full time

Job summary

The Technical Support Engineer at Theorylight will provide expert-level support for lighting control systems, IoT devices, and smart building solutions in India. This role blends strong IT networking knowledge with hands-on troubleshooting to ensure customer satisfaction.

You will diagnose issues, collaborate with customers and integrators, and assist in installation and commissioning, with remote access and on-site support as needed. Travel up to 70% is expected.

Qualifications

• Bachelor/Diploma in Electronics and communication/Electrical Engineering, IT, or a related technical field proven experience.
• 2-3 years of experience in technical support, preferably in lighting controls, IoT, or smart building solutions.
• Strong understanding of lighting control systems, IoT devices, and building automation.
• Proficiency in IT and networking, including experience with IP configurations, protocols, firewalls, and cybersecurity.
• Experience with integration protocols such as DALI, KNX, BACnet, Zigbee or similar systems.
• Excellent problem-solving skills with a hands-on, proactive approach to troubleshooting.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently or as part of a team, with a focus on customer satisfaction.
• Willingness to travel for on-site support and system commissioning as required.
• 70% travel in India or abroad whenever is required.

Responsibilities

• Provide technical support for lighting control systems, IoT devices, and smart building solutions to customers, partners, and internal teams.
• Troubleshoot and resolve technical issues related to system configuration, hardware, software, IT, and networking.
• Collaborate with customers and integrators to understand system requirements and provide tailored solutions.
• Conduct diagnostics on system failures and provide solutions through phone, email, or remote access tools.
• Work closely with R&D, Engineering, and Product teams to address bugs, system improvements, and feature requests.
• Assist in the installation and commissioning of systems remotely or on-site as required.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Provide training and support to customers and team members on lighting controls, IoT systems, and IT networking best practices.
• Support integration with third-party systems and ensure compatibility across devices and protocols.
• Stay updated on emerging technologies, industry trends, and best practices in smart building systems and IoT.
• Work with IT teams to address cybersecurity issues, network configurations, and compliance requirements.

Skills

Technical support

Lighting controls

IoT devices

Networking

Troubleshooting

Communication skills

Customer service

Education

Bachelor's or Diploma in Electronics & Communications or IT

Tools

DALI

KNX

BACnet

Zigbee

Remote access tools

Job description

Overview

The Technical Support Engineer will provide expert-level support for lighting control systems, IoT devices, and smart building solutions. This role requires a combination of technical proficiency in lighting controls, strong knowledge of IT and networking, and the ability to troubleshoot complex systems. The ideal candidate is a problem-solver with a passion for cutting-edge technologies and customer satisfaction.

Responsibilities

• Provide technical support for lighting control systems, IoT devices, and smart building solutions to customers, partners, and internal teams.
• Troubleshoot and resolve technical issues related to system configuration, hardware, software, IT, and networking.
• Collaborate with customers and integrators to understand system requirements and provide tailored solutions.
• Conduct diagnostics on system failures and provide solutions through phone, email, or remote access tools.
• Work closely with R&D, Engineering, and Product teams to address bugs, system improvements, and feature requests.
• Assist in the installation and commissioning of systems remotely or on-site as required.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Provide training and support to customers and team members on lighting controls, IoT systems, and IT networking best practices.
• Support integration with third-party systems and ensure compatibility across devices and protocols.
• Stay updated on emerging technologies, industry trends, and best practices in smart building systems and IoT.
• Work with IT teams to address cybersecurity issues, network configurations, and compliance requirements.

Qualifications

• Bachelor/Diploma in Electronics and communication/Electrical Engineering, IT, or a related technical field proven experience .
• 2-3 years of experience in technical support, preferably in lighting controls, IoT, or smart building solutions.
• Strong understanding of lighting control systems, IoT devices, and building automation.
• Proficiency in IT and networking, including experience with IP configurations, protocols, firewalls, and cybersecurity.
• Experience with integration protocols such as DALI, KNX, BACnet, Zigbee or similar systems.
• Excellent problem-solving skills with a hands-on, proactive approach to troubleshooting.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently or as part of a team, with a focus on customer satisfaction.
• Willingness to travel for on-site support and system commissioning as required.
• 70% travel in India or abroad whenever is required.