Technical Support

Jain International Trade Organisation - India; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a Technical Support Specialist in Mumbai. This entry-level position involves providing effective technical support to customers across various channels and assisting in pre-sales activities such as product selection and quotations. The ideal candidate will have a strong understanding of lighting technologies and excellent communication skills to engage with stakeholders. Responsibilities also include collaboration with internal teams to address technical issues and feedback on product development.

Qualifications

• Entry-level experience in technical support or customer service.
• Strong understanding of lighting products and energy efficiency standards.
• Excellent communication skills for stakeholder engagement.

Responsibilities

• Provide timely and effective technical support to customers.
• Assist in pre-sales with product selection and quotations.
• Collaborate with internal teams to resolve technical issues.

Skills

Technical support

Customer service

Lighting product knowledge

Interpersonal skills

Analytical skills

MS Office proficiency

Tools

CRM tools

Job description

Lafit Lighting Solution LLP • Mumbai • Posted 1 day ago • Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

• Provide timely and effective technical support to customers via multiple channels (phone, email, chat, ticketing systems)
• Assist in pre‑sales with product selection, BOQs, and quotations
• Interpret lighting designs, TDS, and client requirements
• Escalate unresolved or critical issues to higher‑level support or relevant teams and follow through to resolution
• Maintain accurate documentation of issues, solutions, and standard operating procedures (SOPs)
• Collaborate with Product, Engineering, and QA teams to identify recurring issues and implement permanent fixes
• Provide expert technical advice on lighting product selection based on project requirements, application suitability, energy efficiency, and compliance standards
• Collaborate with the marketing team to align demand generation initiatives with promotional campaigns and brand positioning
• Assist clients and stakeholders with technical clarifications, product specifications, and compliance requirements during the pre‑sales and specification phase
• Provide continuous feedback to internal teams on product performance, customer preferences, and evolving market trends to support product development and innovation
• Maintain updated knowledge of lighting technologies, industry standards, and regulatory requirements

Responsibilities

• Strong technical understanding of lighting products, systems, and applications
• Understanding of BOQ, Quotations, TDS, client’s expectations.
• Good knowledge of energy efficiency standards and compliance requirements
• Excellent communication and interpersonal skills for stakeholder engagement
• Ability to interpret technical drawings, layouts, and project specifications
• Proficiency in MS Office and CRM tools
• Strong analytical and problem‑solving abilities
• Ability to work independently and collaboratively across teams.