Technical Executive

CSC e-Governance Services India Limited; Lucknow; On-site; INR 420,000 - 540,000; Full time

Job summary

CSC e-Governance Services India Limited seeks a Senior Executive – Technical for the Financial Inclusion (FI) Banking vertical. The role provides technical and operational support for banking platforms, coordinating with banks and partners, resolving issues, and ensuring smooth delivery of banking services through designated channels.

The incumbent will handle biometric devices, CDMs, and related installations, ensuring minimal downtime and robust incident management.

Qualifications

• 2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects.
• Experience working with banking applications, digital banking platforms, payment systems, or BC operations will be preferred.
• Prior experience coordinating with banks, technology vendors, and field operations teams is desirable.

Responsibilities

• Providing instant technical support to PSU Bank BCs.
• Troubleshooting banking application software-related issues.
• Supporting software installation, updates and smooth application functioning.
• RD Service installation, configuration and troubleshooting.
• Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting.
• Fingerprint ,biometric login-related issues.
• Device setup, configuration and connectivity support.
• Resolving day-to-day technical challenges faced by BCs.
• Providing remote field-level support wherever required.
• Coordinating with the concerned technical,Bank,HO teams for unresolved issues.
• Maintaining proper tracking and follow-up of technical complaints,tickets.
• Ensuring minimum downtime of BC devices and banking applications.
• Supporting the FI team in resolving technical issues during daily operations and business activities.

Skills

Troubleshooting

Banking systems

MS Excel

MIS reporting

Data analysis

Stakeholder management

Documentation

Communication

Tools

Banking apps

Digital banking platforms

Job description

Job Description:

Job Summary

We are seeking a technically proficient and detail-oriented Senior Executive – Technical for the Financial Inclusion (FI) Banking vertical. The incumbent will be responsible for providing technical and operational support for banking-related platforms, coordinating with banks and technology partners, resolving technical issues, monitoring system performance, and ensuring the smooth delivery of banking services through designated channels.

Designation: Senior Executive – Technical

Department: Financial Inclusion (FI) – Banking

Experience: 2–5 years

Employment Type: Full-time

Roles & Responsibilities

• Providing instant technical support to PSU Bank BCs.
• Troubleshooting banking application software-related issues.
• Supporting software installation, updates and smooth application functioning.
• RD Service installation, configuration and troubleshooting.
• Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting.
• Fingerprint ,biometric login-related issues.
• Device setup, configuration and connectivity support.
• Resolving day-to-day technical challenges faced by BCs.
• Providing remote field-level support wherever required.
• Coordinating with the concerned technical,Bank,HO teams for unresolved issues.
• Maintaining proper tracking and follow-up of technical complaints,tickets.
• Ensuring minimum downtime of BC devices and banking applications.
• Supporting the FI team in resolving technical issues during daily operations and business activities.

Requirements

• 2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects.

• Experience working with banking applications, digital banking platforms, payment systems, or Business Correspondent (BC) operations will be preferred.

• Prior experience coordinating with banks, technology vendors, and field operations teams is desirable.

Required Skills

• Strong troubleshooting and problem-solving skills.

• Understanding of banking systems, digital financial services, and transaction processing.

• Knowledge of application support, incident management, and basic networking/connectivity concepts.

• Proficiency in MS Excel, MIS reporting, and data analysis.

• Strong coordination, communication, documentation, and stakeholder-management skills.

• Ability to manage multiple technical issues, prioritise escalations, and work within defined timelines.

Requirements: