Tech Support - L2

Bahwan CyberTek; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Bahwan CyberTek is seeking an experienced IT professional in Mumbai to communicate complex technical information clearly to customers with varying levels of knowledge. You will diagnose issues, troubleshoot, and provide effective solutions while staying current with advancements.

The role requires a graduation in CS/IT (BE/BTech/MTech or MCA) and a minimum of 3 years post-qualification IT experience. Strong documentation and MS Office skills are essential.

Qualifications

• Graduation degree in CS/IT stream; BE/BTech/MTech or MCA preferred.
• Minimum 3 years post-qualification IT sector experience.
• Strong communication and documentation skills essential.

Responsibilities

• Explain complex technical information clearly to customers with varying knowledge levels.
• Understand hardware, software, and systems engineering thoroughly.
• Diagnose issues, troubleshoot, and provide effective solutions; stay updated with tech advances.
• Be willing to continuously learn and adapt to new tools and processes.
• Embrace change and assimilate new information quickly to stay effective.
• Communicate well with peers; collaborate across cross-functional teams.
• Assist in creating comprehensive documentation and perform system checks.
• Experience in reconciliation of Bank products.
• Proficient with MS Office/Office 365 and data analysis.
• Prepare MIS and data analysis; draw insights from MS Excel/Word/PowerPoint.
• Understand account, charge-back and POS transactions; maintain accuracy.

Skills

Communication skills

Problem solving

Teamwork

Adaptability

Documentation

Analytical thinking

Cross-functional collaboration

Attention to detail

Learning agility

Education

BE / BTech / MTech (CS/IT) or MCA

Tools

MS Excel

MS Word

MS PowerPoint

Office 365

Job description

Qualifications

Graduation degree in relevant stream, preferably BE / B-Tech /M Tech (Computer Science / IT), MCA or equivalent

Experience

Minimum 3 Years of post-qualification experience in IT Sector/ industry

Responsibilities & Skills

1. Must be able to communicate complex technical information in a clear and understandable manner to customers with varying levels of technical knowledge.
2. Thorough understanding of hardware, software, and systems engineering.
3. Able to diagnose issues, troubleshoot complex problems, and provide effective solutions. Staying current with technological advancements and continuously upgrading technical skill.
4. Must be willing to continuously learn and adapt to new tools, technologies, and processes.
5. Embracing change, being open to new ideas, and having the capacity to quickly assimilate new information to remain effective in their role.
6. Ability to communicate effectively with peers, share knowledge, and contribute to a positive team dynamic. Collaboration extends beyond the IT department, as these engineers often work with cross-functional teams to address broader organizational challenges.
7. Help in creating comprehensive documentation, performing meticulous system checks, and ensuring that all technical aspects are considered when addressing an issue.
8. Experience in reconciliation of Bank products.
9. Proficiency in MS Office/Office 365 Products.
10. Capable of preparing MIS and data analysis.
11. Proficient in MS Excel, MS Word, Power Point and capability of preparing MIS and draw analysis.
12. Good Knowledge of account, charge-back and POS transactions.
13. Good communication skills.