Senior Technical Specialist

Avekshaa Technologies Private Limited; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Avekshaa Technologies Private Limited in Navi Mumbai is seeking a Tech Support Engineer to manage availability, performance, and incident response for the company’s platforms and services. The role emphasizes ensuring production changes adhere to diagrams, dependency trees, and monitoring plans.

The candidate should bring hands-on experience with AWS, Spring Boot, React/Next.js, and database troubleshooting (PostgreSQL/Oracle).

Qualifications

• Experience in BFSI domain and related services.
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Responsibilities

• Primary responsibilities include ensuring availability, performance, monitoring, and incident response for platforms and services owned by the company.
• - Ensure production deployments comply with diagrams, dependencies, monitoring and logging plans, backups, and high availability setups.
• - Be prepared to act during incidents caused by exceptions, hardware degradation, networking issues, latency, or high resource usage.

Skills

BFSI Domain Knowledge

AWS Deployment and Troubleshooting

Spring Boot Knowledge

React/Next.js

PostgreSQL & Oracle Troubleshooting

Hybrid Cloud Native

Heap/Thread/GC Analysis

Linux/AIX Troubleshooting

Analytical & Communication

RCA Documentation

Tools

JIRA

Teams

Job description

Primary Responsibilities:

• A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
• We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
• Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.

Key Technical Skills

• BFSI Domain Knowledge
• AWS Deployment and Troubleshooting Knowledge
• Spring Boot Past Development or Support Knowledge
• React/Next.js knowledge
• PostgreSQL and Oracle Database commands knowledge from troubleshooting perspective
• Hybrid Cloud Native application understanding
• Heap, Thread and GC Logs Strong Analysis Knowledge
• Linux/AIX Commands Knowledge from troubleshooting perspective
• Good Analytical and Communication skills are mandatory
• RCA Document Preparation Knowledge

Good to Have:

• ITIL Process Knowledge
• Any Ticketing tool knowledge like JIRA
• Teams IM Tool Knowledge
• Experience in working in Banking Environment