Technical Engineer

VIAVI Solutions; India; On-site; INR 700,000 - 1,000,000; Full time

Job summary

VIAVI Solutions is seeking a technical support professional to assist field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems.

This role responds when first-line support cannot isolate or fix problems and involves reporting issues to design or software engineering and may include customer installation and training.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Job description

Job Description

Summary

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Duties & Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.