Technical Support Engineer

Bahwan Cybertek Group; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Bahwan Cybertek Group in Bengaluru seeks a technical support professional to assist field engineers and customers with patch updates and troubleshooting. You will monitor site status via remote access, provide MIS updates, and collaborate with internal teams to resolve issues, delivering solutions to improve customer satisfaction.

Strong analytical and communication skills are essential to minimize downtime and ensure service quality across client environments.

Responsibilities

• Provide technical support to field engineers and customers on patch updates and troubleshooting.
• Monitor site status and performance through remote access.
• Offer regular MIS updates on site status and progress.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and implement effective solutions to improve customer satisfaction.
• Analyze and troubleshoot technical problems using various tools and techniques.

Job description

• Provide technical support to field engineers and customers on patch updates and troubleshooting.
• Monitor site status and performance through remote access.
• Offer regular MIS updates on site status and progress.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and implement effective solutions to improve customer satisfaction.
• Analyze and troubleshoot technical problems using various tools and techniques.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.