Technical Engagement Manager

GSPANN Technologies, Inc.; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

GSPANN Technologies, Inc. is seeking a Technical Engagement Manager to lead global delivery engagements and drive client relationships, governance, and account growth across retail/e-commerce accounts.

The role requires managing delivery across distributed teams, ensuring quality, and coordinating RFP activities with offshore and onsite teams. You will mentor leaders, build senior stakeholder relationships, and craft blueprints for business transformation while maintaining knowledge continuity

Qualifications

• Hold a Project Management Professional (PMP) certification, which is an advantage.
• Strong experience in the Java/J2EE web development stack combined with Agile delivery practices across offshore and onshore models.
• Demonstrate expertise in program management, managing multiple tracks simultaneously across matrix organizations with varying technology practices.
• Apply strong e-commerce or retail domain experience to client engagements.
• Work with senior stakeholders to establish rapport, credibility, and influence that drives results across the organization.

Responsibilities

• Lead delivery across multiple global teams, acting as the single point of contact for the account from offshore.
• Manage client satisfaction, delivery quality, and account growth, including business review meetings and regular metrics reporting to leadership.
• Drive RFP activities from offshore for new opportunities, coordinating with onsite account managers to identify growth opportunities and resource needs.
• Collaborate with HR and hiring teams to ensure timely fulfillment of resource needs, and mentor next-level leaders.
• Build relationships with senior client stakeholders through ongoing architecture, design, and program planning discussions.
• Develop blueprints for business transformation, applying consulting expertise alongside IT knowledge.
• Ensure knowledge continuity by publishing case studies and maintaining program documents in a knowledge-base repository.
• Drive delivery efficiency by identifying accelerators and right team composition based on interdependencies.
• Design program and project plans, tracking progress for report creation and executive reviews.

Skills

PMP certification

Java/J2EE

Agile delivery

Program management

Retail/e-commerce domain

Stakeholder management

Leadership 50+ resources

Status reporting

Governance

Job description

Program Management Delivery Governance Request for Proposal (RFP) Request for Information (RFI) Statement of Work (SOW) Process Account Management Profit and Loss (P&L) Presales Stakeholder Management Retail/E-commerce Domain Java / Java 2 Platform Enterprise Edition (J2EE) Development

Description

GSPANN is hiring a Technical Engagement Manager to lead global delivery engagements, driving client relationships, program governance, and account growth across retail and e-commerce accounts.

Roles and Responsibilities

• Lead delivery across multiple global teams, acting as the single point of contact for the account from offshore.
• Manage client satisfaction, delivery quality, and account growth, including business review meetings and regular metrics reporting to leadership.
• Drive Request for Proposal (RFP) activities from offshore for new opportunities, working with onsite account managers to identify growth opportunities and resource needs.
• Collaborate with HR and hiring teams to ensure timely fulfillment of resource needs, and mentor next-level leaders.
• Build relationships with senior client stakeholders through ongoing architecture, design, and program planning discussions.
• Develop blueprints for business transformation, applying consulting and relationship-management expertise alongside deep knowledge of IT tools, techniques, systems, and solutions.
• Ensure knowledge continuity by conducting knowledge-sharing sessions, publishing case studies, and maintaining program and project documents in a knowledge-base repository.
• Drive delivery efficiency by identifying accelerators, innovations, and the right team composition based on complex interdependencies.
• Design program and project plans, defining objectives, benefits, and success criteria, and tracking progress for report creation.
• Support program reviews with stakeholders to identify and resolve issues, providing delivery governance for escalated project issues.
• Optimize account margins while monitoring all phases of the project (requirement gathering, design, execution, and closure) and recommending corrective actions.
• Manage program and project progress against Key Result Areas (KRAs) and Key Performance Indicators (KPIs), taking charge of conflict, risk, and dependency management.
• Implement scope management by conducting cost and organizational impact analysis for program changes and sharing findings with the client.
• Ensure team engagement through regular performance reviews, conflict resolution across work streams, and goal-setting input for performance appraisals.
• Support associates by identifying training needs based on the client's changing focus and motivating participation in recruitment drives, training, and other organizational initiatives.

Skills and Experience

• Hold a Project Management Professional (PMP) certification, which is an advantage.
• Bring strong experience in the Java / J2EE web development stack combined with Agile delivery practices across offshore and onshore models.
• Demonstrate expertise in program management, managing multiple tracks simultaneously across matrix organizations with varying technology practices.
• Apply strong e-commerce or retail domain experience to client engagements.
• Work with senior stakeholders to establish rapport, credibility, and influence that drives results across the organization.
• Manage high-performance teams of 50+ resources across single or multiple accounts, motivating individuals and creatively resolving cross-functional issues amid changing priorities.
• Develop and communicate clear status updates to technical, business, and executive teams, taking ownership of critical issues through to resolution.
• Utilize flexibility and resourcefulness to manage changing operational goals and demands, with a passion for operational excellence and governance.