Technical end user support-L2

Visara Human Capital Services; New Delhi; On-site; INR 450,000 - 750,000; Full time

Job summary

Visara Human Capital Services is seeking an experienced Technical/End User Support staff L2 in Delhi. The role requires 3-5 years of experience in installation, configuration, and upgrading end-user devices, OS installation, troubleshooting, patching, MS Office and Email support.

Candidate should update antivirus definitions, provide hardware break-fix support and actively monitor SLAs for all open tickets. BE/B.Tech/M.Tech/MSc/MCA or equivalent tech degree is expected.

Qualifications

• BE/B.Tech/M.Tech/MSc/MCA or tech graduate or equivalent.
• 3-5 years of experience in end-user support.
• Experience in installing, configuring and upgrading end-user devices.
• Experience in OS installation, troubleshooting, patching, MS Office and Email support.
• Update and maintain latest antivirus updates.
• Provide hardware break-fix support and troubleshooting.
• Monitor SLAs of all open tickets.

Responsibilities

• Install, configure and upgrade end-user devices and software.
• Troubleshoot OS, applications and email issues.
• Maintain antivirus updates and security patches.
• Provide hardware break-fix support and fault diagnosis.
• Monitor and report SLA adherence for open tickets.

Skills

End-user support

OS installation

Troubleshooting

MS Office

Email support

Antivirus updates

Hardware break-fix

SLAs monitoring

Education

BE/B.Tech/M.Tech/MSc/MCA or tech graduate

Job description

Technical/ End user support staff L2
Qualifications: BE/ B.Tech/ M.Tech/ MSc/ MCA / Graduate in technology or equivalent
Experience
Minimum experience of 3-5 years
Experience in installation, configuration, upgradation of end user devices
Experience in OS installation, troubleshooting, patching and MS office and Email support
Update and maintain latest antivirus update
Provide hardware break-fix support & troubleshooting
Monitor SLAs of all open tickets