Technical Delivery Director

Bounteous; Gurugram District; Hybrid; INR 5,000,000 - 9,000,000; Full time

Job summary

Bounteous is seeking a Delivery Director to lead large-scale IT services delivery across multiple accounts from its Gurugram, India operations. The role requires seasoned leadership in delivering complex programs, managing client relationships, and driving profitability.

You will oversee governance, agile practices, and strategic initiatives across engagements with global clients. The ideal candidate has extensive delivery leadership experience, strong stakeholder management, and proven ability

Qualifications

• 15–25 years of IT services experience with at least 5 years in a senior delivery leadership role.
• Experience with global clients (US/Europe) across multiple industries.
• PMP/PRINCE2/SAFe certifications preferred.
• Bachelor's or Master's degree in Engineering, Computer Science, or related field.

Responsibilities

• Delivery Management: Oversee end-to-end delivery across projects with scope, quality, timelines and budget adherence.
• Client Relationship Management: Act as primary escalation point and drive client satisfaction and retention.
• Financial & Operational Excellence: Own P&L, track margins, utilization, quality, SLAs; optimize resources and costs.
• Leadership & People Management: Mentor delivery managers and teams; foster performance and collaboration.
• Strategic Initiatives: Partner to drive digital transformation, pre-sales involvement, and solutioning.

Skills

Leadership

Communication

Stakeholder management

Agile/DevOps/ITIL

SDLC knowledge

Education

Bachelor's or Master's in Engineering/CS

Job description

Role Overview

The Delivery Director is responsible for leading large-scale delivery operations across multiple accounts, ensuring excellence in execution, client satisfaction, profitability, and alignment with the organizations strategic goals. The role requires a seasoned leader with a strong background in IT services delivery, people management, and stakeholder communication.

Key Responsibilities

1. Delivery Management

• Oversee end-to-end delivery across multiple projects, ensuring adherence to scope, quality, timelines, and budget.
• Implement robust governance, delivery frameworks, and agile methodologies.
• Drive continuous improvement in delivery processes and tools.

2. Client Relationship Management

• Act as the primary escalation point for key clients.
• Build strong relationships with client executives, ensuring satisfaction and retention.
• Identify opportunities for account growth and transformation initiatives.

3. Financial & Operational Excellence

• Own P&L for assigned accounts or business units.
• Track and report key delivery metrics (margin, utilization, quality, SLA adherence).
• Optimize resource allocation, cost structures, and operational efficiency.

4. Leadership & People Management

• Lead, mentor, and develop project delivery managers and teams.
• Foster a culture of performance, innovation, and collaboration.
• Drive talent management, succession planning, and capability building.

5. Strategic Initiatives

• Partner with business and technology leaders to drive digital transformation and automation initiatives.
• Contribute to pre-sales, RFPs, and solutioning for new engagements.
• Align delivery practices with organizational growth and client strategy.

Key Skills & Competencies

• Proven track record of managing large delivery portfolios ($10M$20M+).
• Strong leadership, communication, and stakeholder management skills.
• Expertise in Agile / DevOps / ITIL frameworks.
• Excellent problem-solving and decision-making capabilities.
• Sound understanding of software development lifecycle (SDLC) and delivery governance.

Qualifications

• Bachelors or Masters degree in Engineering, Computer Science, or related field.
• 1525 years of IT services experience with at least 5 years in a senior delivery leadership role.
• Experience working with global clients (US / Europe) across multiple industries.
• PMP / PRINCE2 / SAFe certifications preferred.

Success Indicators

• High client satisfaction and contract renewals.
• Delivery excellence across all accounts.
• Profitability and margin improvement.
• Low attrition and high team engagement.
• Effective adoption of digital delivery tools and frameworks.