Delivery Manager

Zoho; Kolkata District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Zoho seeks a Delivery Manager to oversee end‑to‑end governance across multiple analytics and technology engagements. You will lead Project Managers, ensure on‑time delivery within scope, and drive standardized delivery practices with cross‑functional teams.

The role requires strong client-facing capabilities, operational rigor, and the ability to manage complex delivery portfolios in analytics consulting, BI, and data engineering environments.

Qualifications

• 8–14 years of experience in IT services, analytics consulting, BI consulting, or data/AI environments.
• Minimum 3–5 years in delivery/program management managing multiple projects.
• Experience mentoring Project Managers and cross‑functional delivery teams.
• Strong exposure to client‑facing consulting environments.

Responsibilities

• Oversee delivery across multiple analytics, BI, and data engineering projects to ensure on-time, on-scope delivery.
• Establish governance, reviews, risk management, and escalation processes for programs.
• Drive standardized delivery processes and monitor KPIs, utilization, profitability, and quality.
• Mentor and oversee Project Managers handling client engagements and ensure effective planning and coordination.
• Lead stakeholder communications, governance meetings, and client relationship management.
• Identify delivery risks, mitigate them, and manage cross-project prioritization and resources.
• Support account growth by identifying opportunities for expansion and managed services.

Skills

Delivery leadership

Client-facing

Program management

Cross-functional teams

Analytics familiarity

Education

Bachelor's in Eng/CS/IT

MBA / PMP / Prince2 (plus)

Tools

MS Project

Jira

Clarity PPM

Job description

The Delivery Manager will be responsible for overseeing end-to-end delivery governance across multiple analytics and technology engagements. The role requires strong client-facing capabilities, operational rigor, delivery leadership, and the ability to manage multiple Project Managers and cross-functional delivery teams.

This individual will act as the central delivery owner responsible for ensuring: and delivery process maturity. The ideal candidate should come from analytics consulting, IT services, BI consulting, or digital transformation environments and should have hands-on experience managing complex client delivery portfolios.

Key Responsibilities

• Oversee delivery across multiple concurrent analytics, BI, and data engineering projects.
• Ensure projects are delivered on time, within scope, and aligned with client.
• Establish governance mechanisms for project reviews, delivery tracking, risk management, and escalation handling.
• Drive standardized delivery processes across all engagements.
• Monitor delivery KPIs, utilization, profitability, quality, and resource allocation.
• Conduct periodic delivery reviews with Project Managers and leadership teams.

Project & Program Oversight

• Mentor and oversee Project Managers handling individual client engagements.
• Ensure effective planning, execution, dependency management, and stakeholder coordination across projects.
• Identify delivery risks proactively and drive mitigation plans.
• Manage cross-project prioritization and resource conflicts.
• Review project health indicators including timelines, effort variance, budget adherence, and client feedback.

Client & Stakeholder Management

• Serve as a senior delivery interface for key client stakeholders.
• Build strong client confidence through structured communication and delivery.
• Participate in governance meetings, steering committee discussions, and.
• Manage delivery expectations and navigate changing priorities in dynamic consulting environments.
• Support account growth by identifying opportunities for delivery expansion and managed services.

Resource & Capacity Management

• Oversee team allocation, bandwidth planning, and utilization management.
• Collaborate with hiring and leadership teams for resource forecasting and staffing requirements.
• Ensure appropriate skill mapping across analytics, BI, engineering, and reporting projects.
• Optimize delivery capacity while maintaining quality standards.

Process Improvement & Operational Excellence

• Build scalable delivery frameworks, SOPs, templates, and governance models.
• Drive continuous improvement initiatives across delivery operations.
• Implement delivery dashboards, reporting standards, and performance tracking mechanisms.
• Improve operational maturity and reduce founder dependency in day-to-day project management.

Quality & Delivery Assurance

• Ensure adherence to delivery standards, documentation practices, and quality.
• Conduct periodic quality reviews of project outputs, reporting structures, and client.
• Drive accountability and ownership across project teams.
• Ensure delivery consistency across all accounts.

Requirements

Required Skills & Experience

Experience

• 8–14 years of experience in IT services, analytics consulting, BI consulting, data
• Minimum 3–5 years in delivery/program management roles managing multiple projects simultaneously.
• Experience managing Project Managers and cross-functional delivery teams.
• Strong exposure to client‑facing consulting environments.

Domain Exposure

Preferred exposure to:

• Business Intelligence & Reporting

Technical Understanding

The candidate is not expected to be hands‑on technically, but should possess strong conceptual understanding of:

• Data pipelines and ETL workflows
• Reporting architectures
• Cloud and modern data platforms
• Agile and hybrid delivery methodologies
• Data Warehousing concepts
• Analytics workflows

will be an added advantage.

• Escalation handling and conflict resolution
• Resource planning and utilization management
• Strong operational discipline
• Analytical and structured problem‑solving approach
• Excellent communication and presentation skills
• Ownership mindset and accountability

Preferred Personality Traits

• Process‑oriented but adaptable
• High ownership mentality
• Ability to work in ambiguity
• Strong follow‑through capability
• Team leadership and mentoring mindset
• Commercial awareness and client sensitivity

What We Are Looking For

We are looking for a delivery leader who can:

• bring structure to a fast‑growing consulting environment,
• reduce leadership bandwidth dependency,
• and strengthen client confidence across engagements.

The ideal candidate should be comfortable operating in a growing organization where processes are evolving and leadership ownership is valued.

KPIs / Success Metrics

The role will be evaluated based on:

• Client satisfaction and retention
• Delivery governance maturity
• Reduction in escalations
• Operational efficiency improvements
• Support in account growth and expansion

Preferred Industry Background

Candidates from the following environments will be preferred:

• Mid‑sized IT services companies
• Data and AI consulting firms

Educational Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related disciplines.
• MBA / PMP / Prince2 / Agile certifications are a plus.