Technical Customer Support Engineer

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues across multiple channels. The role emphasizes delivering exceptional service and maintaining product knowledge to assist customers effectively.

You will collaborate with internal teams to improve the customer experience, while accurately documenting interactions and transactions for quality and training purposes.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.