Technical Customer Support Engineer

Talent Acquaintance; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer-focused professional to handle inquiries and resolve issues across channels. You will collaborate with internal teams, expand knowledge of products and services, and identify opportunities to upsell while maintaining detailed records of interactions.

The role requires excellent communication, adaptability, and strong organizational skills in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Adaptable to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.