Technical Customer Service Representative

Talent Acquaintance; Indore District; On-site; INR 279,000 - 391,000; Full time

Job summary

Talent Acquaintance in Indore is seeking a customer support professional to handle inquiries and resolve issues with courtesy and professionalism.

You will provide timely, accurate information about products or services, build lasting relationships with customers, and collaborate with internal teams to resolve complex questions.

Maintain strong product knowledge, consistently meet performance targets, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficiency with computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Teamwork

Attention to detail

Adaptability

Multi-tasking

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.