Technical Customer Support Engineer

Talent Acquaintance; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a customer support professional to handle inquiries, resolve issues, and maintain in-depth knowledge of products and services across multiple channels. You will collaborate with internal teams to enhance the customer experience and identify opportunities to upsell and cross-sell, while ensuring accurate records of interactions.

The role requires excellent communication, adaptability in a fast-paced setting, and strong problem-solving skills to deliver

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.