Technical Content Specialist

Recruiterflow; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Founding team access

High ownership

Fast-paced environment

International off-sites

Brand-new Customer Education function

Job summary

Recruiterflow is seeking a skilled Technical Writer to join our Customer Education function in Bengaluru. You will own all customer-facing documentation across the product, Help Center, and API references, ensuring accuracy, consistency, and a connected experience for users and partners.

You’ll shape the playbook from the ground up, work with Product, Engineering, and Support, and produce tutorials and release notes that help customers adopt new features with confidence.

Qualifications

• 2-5 years of technical writing or product documentation experience in B2B SaaS.
• Portfolio demonstrating product documentation (Help Center, user guides, FAQs, release notes, onboarding content, or API docs).
• Solid technical writing fundamentals; ability to explain complex concepts simply.
• Experience with documentation tools such as GitBook, Document360, Intercom, Zendesk, Confluence.

Responsibilities

• Own customer education end-to-end across the product, collaborating with Product, Engineering, Customer Success, and Support.
• Build and scale the customer education function, establishing content standards and processes.
• Own Help Center and knowledge base content, from guides to FAQs and playbooks.
• Convert product changes into customer-facing explanations with release notes.
• Own API documentation end-to-end, including structure, publishing, and examples.
• Create tutorials, GIFs, and visual walkthroughs to aid learning.
• Drive a coherent product experience across in-app copy and documentation.

Skills

Technical writing

B2B SaaS

Portfolio

AI fluency

Documentation tools

Tools

GitBook

Document360

Intercom

Zendesk

Confluence

Job description

About The Role

In this role, you will serve our customers and teammates who encounter our writing in many places: the Help Center, FAQs, release notes, in-app copy, and more. You’ll own all of these and ensure they feel accurate, current, and part of one connected experience, rather than a collection of separate, disconnected pieces.

You’ll be the first person to join our new Customer Education function, which means you’ll have the opportunity to build the playbook from the ground up.

What You’ll Do

• Own customer education end-to-end across the product. You'll work closely with Product, Engineering, Customer Success, and Support to ensure every customer interaction with our documentation feels clear, consistent, and genuinely helpful.
• Build the customer education function from the ground up. You'll define how we create, organize, and maintain documentation as our product evolves, setting the standards and systems that scale with the company.
• Own our Help Center and knowledge base. From product guides and FAQs to troubleshooting articles and playbooks, you'll ensure customers always have the right answers at the right time.
• Turn product changes into customer understanding. You'll write release notes that explain not just what's new, but why it matters, helping customers adopt new features with confidence.
• Own our API documentation end-to-end. You'll write, structure, publish, and continuously maintain developer documentation as our APIs evolve, ensuring customers and integration partners always have accurate, easy-to-follow references and examples.
• Create content beyond words. Produce short screen-recorded tutorials, GIFs, and visual walkthroughs that make learning our product faster and more intuitive.
• Drive clarity across the product experience. From in-app copy to API documentation and onboarding resources, you'll help create one connected experience rather than a collection of disconnected documents.

What We’re Looking For

• 2-5 years of technical writing or product documentation experience, with meaningful time in B2B SaaS.
• A portfolio that demonstrates product documentation - Help Center articles, user guides, FAQs, release notes, onboarding content, or API documentation. We're looking for documentation that helps users succeed, not marketing blogs.
• Strong technical writing fundamentals. You simplify complex concepts into plain, direct language that feels like a person explaining something to another person - not corporate documentation.
• Comfort working with modern documentation tools like GitBook, Document360, Intercom, Zendesk, Confluence, or similar platforms. Experience writing API documentation is a strong plus.
• AI fluency goes without saying. We expect you to actively use AI tools (Claude, ChatGPT, Cursor, or equivalent) to research, write, edit, and improve documentation. This is how we work.
• You're curious about products and users. You ask good questions, challenge assumptions, and proactively identify documentation gaps before customers run into them.

What We Offer

• Competitive salary benchmarked at the top of the market.
• Direct access to the founding team and the opportunity to build a brand-new Customer Education function from day one.
• High ownership with the freedom to define documentation standards, processes, and best practices as the company scales.
• A fast-moving, low-process environment where your work has a direct impact on customer success and product adoption.
• International team off-sites, and the kind of colleagues who raise your bar.
• We're a small team that cares deeply about product quality and customer experience. If you're excited about building documentation that customers actually enjoy using and leveraging AI to redefine how customer education works, this is the role for you.