Technical Consultant- ITSM & CMDB

Fujitsu; Pune District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Fujitsu is seeking a Technical Consultant to manage CMDB and Service Information within ServiceNow in a hybrid Pune-based role. You will engage with infrastructure, applications, and security teams to validate service data, maintain records, and support audits and service communications.

The role emphasizes data quality and governance in a large IT environment. The position requires 5–7 years of relevant experience, with a perm full-time contract and hybrid work arrangement.

Qualifications

• Experience with CMDBs and administering ServiceNow records is required.
• Experience maintaining Service and Service Offering records within ITSM environments.
• Proven ability to gather information from multiple stakeholders and maintain accurate records.

Responsibilities

• CMDB Administration: maintain and update CI records in ServiceNow and ensure data quality.
• Service Information Management: validate service and offering records and coordinate with owners and operations.
• Stakeholder Engagement: collaborate with infrastructure, networks, security, and service teams to gather information.
• Data Quality Governance: identify and remediate incomplete or duplicate records, support audits.
• Service Status Portal Readiness: ensure accurate data used for incident communications and service status.
• Documentation Reporting: maintain CMDB and service information documentation and produce status updates.

Skills

CMDB

ServiceNow

ITSM

Stakeholder management

Data quality

Excel

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow CMDB

Job description

• Role Title : Technical consultant
• Ep : 5-7yrs
• Hiring Type : Perm
• Work Mode : Hybrid
• Shift Timing : 2PM-11PM

CMDB Administration:

• Maintain and update Configuration Item (CI) records within ServiceNow.
• Create, modify and retire configuration records as required.
• Update CI attributes, ownership information, support groups and relationships.
• Ensure Configuration Management records remain accurate, current and complete.
• Perform routine CMDB housekeeping and data quality activities.

Service Information Management:

• Maintain and validate Service and Service Offering records within ServiceNow.
• Work with Service Owners, Tower Leads and operational teams to ensure critical service information is accurate, current and complete.
• Support the review and validation of Mission Critical Services and associated Service Offerings.
• Maintain service ownership, support arrangements, escalation contacts and operational support information.
• Coordinate remediation activities to address missing, inaccurate or incomplete service information.

Stakeholder Engagement

• Engage with Infrastructure, Applications, Networks, Security, Service Management and operational teams to gather configuration and service information.
• Coordinate workshops and meetings to validate service ownership, support arrangements, service dependencies and operational contacts
• .Follow up with stakeholders to obtain missing or incomplete information.
• Build effective relationships across IT teams to support Configuration and Service Information Management activities.

Data Quality Governance

• Identify and correct incomplete, duplicate or inaccurate records.
• Support CMDB audits, ServiceNow audit reviews and data validation exercises.
• Conduct periodic reviews of Service and Service Offering data to ensure completeness and compliance with agreed standards.
• Produce reports on data quality, ownership validation and information completeness
• .Ensure agreed Configuration Management and Service Information standards and processes are followed.
• Track remediation progress using ServiceNow reporting and audit capabilities.

Service Status Portal Operational Readiness

• Support the accuracy and completeness of information used by the Service Status Portal.
• Validate critical data used during Major Incident, outage and service communications.
• Assist Service Management teams in ensuring ServiceNow records support operational and incident management processes
• .Support continuous improvement of service information required for operational resilience and service reporting.

Documentation Reporting

• Maintain Configuration Management and Service Information documentation.
• Record decisions and updates resulting from stakeholder meetings.
• Produce regular status updates on progress, audit findings and data quality improvements.
• Support reporting requirements for Service Management, audit and governance activities.

Essential Skills Experience:

• Experience working with Configuration Management databases (CMDBs).Experience administering ServiceNow records or similar ITSM platforms.
• Experience maintaining Service and Service Offering records.
• Experience working within an IT Service Management environment.
• Proven ability to gather information from multiple stakeholders and maintain accurate records.
• Experience supporting large-scale data validation, remediation or governance activities.

Knowledge:

• Understanding of Configuration Management principles.
• Understanding of Service Management concepts, including Services and Service Offerings.
• Familiarity with ITIL Service Management practices.
• Understanding of data quality and governance requirements.

Skills:

• Strong attention to detail and excellent organisational skills.
• Ability to analyse and validate information from multiple sources.
• Strong verbal and written communication skills.
• Comfortable engaging with technical and non-technical stakeholders.
• Proficient in Microsoft Excel, reporting tools and ServiceNow reporting capabilities.

Desirable Skills:

• ServiceNow CMDB administration experience.
• Experience with Service Portfolio Management.
• Knowledge of Configuration Item lifecycle management.
• Experience supporting audit, compliance or governance activities.
• Experience working within a large enterprise IT environment.
• Exposure to operational resilience, service continuity or service reporting activities.

Key Deliverables:

• Accurate and maintained Configuration Item records.
• Documented ownership, support arrangements and escalation information for key IT services.
• Support for Mission Critical Service information governance activities.
• Support for Service Status Portal and Major Incident Management data requirements.
• Regular updates to Configuration and Service Management records and relationships.
• Completion of agreed remediation, audit and data-cleansing activities.
• Support for Configuration Management governance and reporting requirements.

Success Measures:

• Improvement in CMDB and Service Information quality metrics.
• eduction in incomplete or inaccurate CI, Service and Service Offering records.
• Completion of the agreed data remediation backlog.
• Stakeholder sign-off of updated service ownership and operational information.
• Increased completeness of Mission Critical Service information.
• Timely completion of Configuration and Service Information administration activities.
• Positive audit outcomes for Configuration and Service Information governance activities.

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.