Technical Consultant

DIN Engineering Services (DIN); Dadri; Sur place; INR 279 000 - 469 000; Plein temps

Résumé du poste

DIN Engineering Services (DIN) is seeking a Graduate with strong communication skills to join our support team in Dadri, Uttar Pradesh. You will troubleshoot Windows and Mac software, resolve complex customer issues, and provide high-quality desktop support with a patient, solution-focused approach.

Ideal candidates will have teamwork experience, a good command of English, and familiarity with diagnostic tools. Immediate joiners preferred for this on-site role in India.

Qualifications

• Must be a Graduate (full time).
• Excellent communication (Spoken & Written).
• Good Customer Service Skills - High patience and pacifying skill to handle difficult customers.
• Excellent Customer Service Skills + ability to handle and resolve escalated customer issues.
• Experience in troubleshooting software on Windows and /or Mac operating systems.
• Experience working in a team environment, managing a diverse workload.
• Cultural awareness - conversational English.
• Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations.
• Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
• General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues.
• Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions.
• General knowledge of Adobe DME products
• Advanced knowledge of at least 1 product is a plus.

Responsabilités

• Role & responsibilities include assisting customers with Windows and Mac troubleshooting.
• Resolve escalated customer issues with high patience and effective communication.
• Provide excellent desktop support and understand product configurations.
• Collaborate in a team to manage diverse workload and share knowledge.

Connaissances

Excellent communication

Customer service

Escalation handling

Windows troubleshooting

MAC OS troubleshooting

Teamwork

Contextual English for regional agents

Diagnostic tools

Networking basics

Browser troubleshooting

Adobe DME product knowledge

Formation

Graduate (full-time)

Outils

Msconfig

Task Manager

Event Viewer

Description du poste

Role & responsibilities-

• Must be a Graduate (full time)
• Excellent communication (Spoken & Written).
• Good Customer Service Skills-High patience and pacifying skill to handle difficult customers.
• Excellent Customer Service Skills + ability to handle and resolve escalated customer issues
• Experience in troubleshooting software on Windows and /or Mac operating systems
• Experience working in a team environment, managing a diverse workload
• Cultural awareness - conversational English
• Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
• Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfiguration, Task manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
• General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues.
• Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions.
• General knowledge of Adobe DME products
• Advanced knowledge of at least 1 product is a plus.

Preferred candidate profile-

Experience in Windows Troubleshooting and upselling is mandatory. Immediate Joiners will be preferred.